Chat & Voice Backend Process - Professional

1 - 6 years

1 - 4 Lacs

Posted:3 days ago| Platform: Naukri logo

Apply

Work Mode

Work from Office

Job Type

Full Time

Job Description


Roles and Responsibility
  • Manage and coordinate chat and voice backend processes efficiently.
  • Provide excellent customer service through various communication channels.
  • Handle customer inquiries and resolve issues professionally.
  • Collaborate with team members to achieve process goals.
  • Maintain accurate records of customer interactions and transactions.
  • Identify and escalate potential issues to senior management when necessary.

Job Requirements
  • Strong knowledge of BPM/BPO industry trends and practices.
  • Excellent problem-solving skills and attention to detail.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Effective communication and interpersonal skills.
  • Strong analytical and critical thinking skills.
  • Ability to adapt to changing process requirements and priorities.

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now