Hi Candidates, Hope you're doing well. I have an open position, and if you're comfortable with the Job Description, kindly reply with your updated resume. After receiving your resume, I will contact you to finalize the things and schedule your interview. Job Description: Position: Customer Care Executive (Chat Process) Location: , Sector 60, Noida Salary: Up to 40K per month + PF + 2 Way Cab + Meal Interview Mode: Telephonic and Virtual Experience: Minimum of 6+ months in a Chat Process is mandatory, with strong English communication. Graduation and Minimum of 6+ months in a Chat Process is mandatory in International BPO. Key Responsibilities: Handle inbound customer queries via live chat (including billing, rate plans, service activation and changes, credits and adjustments, troubleshooting, and complaints). Provide accurate and relevant information to resolve customer queries on the first contact. Take complete ownership of customer issues and follow through on commitments. Actively listen to customers, understand their issues, and communicate in a calm, clear, simple, and personalized manner. Use simple and clear language that is easy for customers to understand. Adhere to work schedules and contribute to operational efficiencies. Maintain high work ethics in alignment with organizational compliance. Build and maintain warm, professional relationships with customers. Achieve efficiency and meet commercial targets. Contribute to business profitability through various up-sell and cross-sell initiatives. If you're interested in this role, please send your updated resume at Sameer@rknjobs.com or give me a call at 8368751124.

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Chat Support Executive

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