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0.0 - 31.0 years
0 - 0 Lacs
Sector 60, Noida
Remote
Position: Customer Support Executive-Voice Location: Sector 60, Noida Good verbal and written communication skills Strong problem-solving and conflict-resolution abilities Patience and empathy in handling customer concerns Good listening skills and attention to detail Listen actively and identify customer needs to provide accurate, valid, and complete information. Resolve product or service issues by clarifying the customer’s concern and ensuring resolution
Posted 1 week ago
0.0 - 31.0 years
0 - 0 Lacs
Sector 60, Noida
Remote
*Company:* Ienergizer *Location:* Noida, Sector 60 *About Us:* Ienergizer, a leading BPO located in Noida’s vibrant Sector 60, is dedicated to providing top-tier customer service for the US telecom industry. We are looking for motivated individuals to join our Project one blended process, which focuses on a blend of chat and voice support. ienergizer noida is hiring for Project OneBlended Process (70% chat & 30% voice), any graduate or undergrad. with minimum 06 months of international chat/email or blended process and with good communication and written skills can apply, 5 days a week working with rotational shifts and rotational offs., no cab, work from office profile. *Job Description:* As a Customer Service Executive for the process, you will be responsible for managing both chat and voice interactions, ensuring customer queries are handled efficiently and effectively. *Key Responsibilities:* - Handle customer inquiries and issues through chat (70%) and voice (30%). - Proactively manage chat flows to resolve customer concerns. - Maintain a good Average Handling Time (AHT) while ensuring customer satisfaction. - Manage customer interactions under pressure with professionalism and composure. - Collaborate with team members to enhance the overall customer experience. *Requirements:* ~Education: Graduates preferred. Experience: ~Undergraduates with a minimum of 6 months BPO, blended, or chat experience. ~Excellent written and verbal communication skills. ~Ability to work graveyard shifts. ~Immediate joiners preferred. ~Working Conditions: ~Schedule: 5 days working with 2 rotational days off each week. ~Shifts: Graveyard shifts only.
Posted 1 week ago
0.0 - 31.0 years
0 - 0 Lacs
Sector 60, Noida
Remote
Posted 1 week ago
0.0 - 31.0 years
0 - 0 Lacs
Sector 60, Noida
Remote
Graduate / Undergraduate & Postgraduate. Experience minimum 6 months. 40 Fresher / 45 K experience. Excellent incentives and 5 days working. International voice
Posted 2 weeks ago
0.0 - 31.0 years
0 - 0 Lacs
Sector 60, Noida
Remote
Black RMGraduate with 1 Year of experience of Voice process (BPO). Excellent comm skills. Overseeing the customer service process. Resolving customer complaints brought to your attention. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support, Establishing a positive rapport with all clients and customers via phone. Interacting with customers to ensure they have a desirable and shareable experience.5 days working , Shift Window Male- 24* 7. Females - 6 am - 8pm (Any 9 hrs shift)29.6K CTC Monthly. (25.3 In hand) MultiGraduate with 1 Year of experience of Voice process (BPO). Excellent comm skills.5 days working , Shift Window Male- 24* 7. Females - 6 am - 8pm (Any 9 hrs shift)27K CTC Monthly. (26.7 In hand)Postpaid/FixedlineGraduate with 1 Year of experience of Voice process (BPO). Excellent comm skills.5 days working , Shift Window Male- 24* 7. Females - 6 am - 8pm (Any 9 hrs shift
Posted 3 weeks ago
0.0 - 31.0 years
0 - 0 Lacs
Sector 60, Noida
Remote
Position:: Customer Service Support Location:: Sector 60, Noida. Overseeing the customer service process. Resolving customer complaints brought to your attention. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support, Establishing a positive rapport with all clients and customers via phone. Interacting with customers to ensure they have a desirable and shareable experience.
Posted 1 month ago
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