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Chat Support Executive

Chat Support Executive

IntouchCX

1 - 4 years

2 - 3 Lacs

Bengaluru

Posted:16 hours ago| Platform:

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Skills Required

Chat Support Bpo Non Voice International Chat Process International BPO Blended Process Customer Service International Call Center International Non Voice Semi Voice Email Process Chat Process US Process International Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Greetings from IntouchCX !

International Non Voice Process - Chat Support Customer Service Associate

Immediate joiner required

Contact Details:

HR : Sanjana

Mobile number : 8147091044

Email ID : sanjana.rai@intouchcx.com

The role of Customer Support Associate (CSA), will be responsible for:

Respond promptly and professionally to customer inquiries via live chat while identifying opportunities for process improvement.
Resolve product or service problems by clarifying the customers issue and identifying the cause.
Escalate unresolved issues to the appropriate internal teams.
Provide accurate, valid, and complete information using the right tools and resources.
Maintain detailed and clear records of customer interactions.
Meet or exceed key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction.

Essential skills :

Committed to providing outstanding customer service at every touchpoint.
Demonstrates strong self-management skills and consistently meets responsibilities.
Identify trends and take an active role in delivering suggestions for process & product improvements .
Provides mentorship and guidance to new hires during onboarding and training .
Supports team members by offering insights and recommendations when handling complex or challenging cases.
Contributes to special initiatives and projects based on team priorities and business needs.
Participates in scheduled team meetings and ongoing training to stay aligned with updates and goals.
Willing to take on additional tasks and responsibilities as needed to support the team.
Proficient in using office productivity tools (e.g., Microsoft Office, Google Workspace).
Possesses deep expertise in product functionality, operational workflows, company policies, and service agreements.

Critical skills:

Excellent written communication and typing skills.
Proficiency in English High attention to detail and accuracy.
Strong problem-solving and conflict resolution skills.
Ability to multitask and manage multiple chat windows simultaneously.
Ability to multitask and manage multiple chat windows simultaneously.s, and helpdesk software).
Empathy and a customer-first mindset.
Demonstrates strong emotional intelligence by staying composed under pressure while effectively addressing customer issues.
Capable of rapidly learning new tools and features, interpreting them through the lens of customer needs and usability.
Applies guidelines consistently and objectively, while exercising sound judgment in complex or discretionary decisions
Thrives in dynamic, high-pressure environments with frequent changes.
Flexible and available to work various shifts, including weekdays, evenings, weekends, and holidays.

Educational/Work Experience and Requirements :

Must successfully pass a background check
High school diploma or equivalent required
Post secondary degree is a plus
1+ years of experience in Customer Service Chat or related field

Benefits:-

An attractive compensation package with performance-based incentives
Incredible learning and growth opportunities
Outstanding rewards and recognition program & employee engagement activities
Free Food and Transport while working on-site
Medical Insurance

To schedule your interview

Contact HR SANJANA or WhatsApp your CV on 8147091044/ Email to

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