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Chat support || BPO || international Chat || Non voice || TechMahindra

Chat support || BPO || international Chat || Non voice || TechMahindra

Tech Mahindra

1 - 6 years

3 - 4 Lacs

noida greater noida delhi / ncr

Posted:2 days ago| Platform:

Apply

Skills Required

international chat process chat process excellent verbal and written communication skills typing speed non voice process international non voice chat support non voice bpo non voice us process international process rotational shifts web chat international bpo

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Resolve international customer queries over chat.
Minimum 12months of international dual chat exp.
Identify and assess customer needs to achieve satisfaction.
Build sustainable relationships and trust with customer account through open and interactive communication.

Requirements and skills

Prove customer support experience or experience as a client service representative.
35+WPM Typing speed with 90+accuracy.
Familiarity with CRM system and practices.
Customer orientation and ability to adapt/respond to different types of characters.
Excellent communication and presentation skills.
Ability to multi-task, prioritize and manage time effectively.
Dual chat concurrency.

Perks and benefits

Salary: as per experience (Salary is totally depends over experience)

Both side cabs (if candidates address is within hiring zone)

WhatsApp 8826106205

Email- Rishika.mukherjee@techmahindra.com

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