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Chat Support Associate

Chat Support Associate

Iide Education

0 - 1 years

2 - 3 Lacs

mumbai

Posted:3 days ago| Platform:

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Skills Required

sales data management customer support data integrity customer service digital marketing support associate data entry crm customer interaction

Work Mode

Work from Office

Job Type

Full Time

Job Description

Customer Interaction & Support :

Respond to customer inquiries via live chat, providing accurate and timely information regarding services, courses, and general queries.

Resolve customer issues related to courses, registrations, payments, and other inquiries while maintaining a positive customer experience.

Maintain high service standards and a professional tone in all customer interactions.

Sales Support & Lead Management :

Assist in qualifying potential leads through chat interactions, offering relevant course information, and converting inquiries into sales opportunities.

Update and track all customer interactions and lead information in the CRM (Leadsquared or other tools as required).

Collaborate with the sales team to ensure the successful conversion of leads and provide support through the sales pipeline.

Data Management & Reporting :

Accurately document chat interactions, customer inquiries, and support resolutions.

Maintain data integrity in Google Sheets for tracking customer interactions and sales leads.

Assist in generating reports on customer queries, sales performance, and team productivity.

Multitasking & Performance Tracking :

Efficiently manage multiple chat conversations simultaneously while ensuring a high quality of service.

Meet KPIs for response times, customer satisfaction, and resolution rates.

Proactively follow up on unresolved issues and ensure complete customer satisfaction.

Additional Duties :

Perform any other reasonable duties as assigned by the management to support the customer support team.

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Iide Education

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Bangalore

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Chat Support Associate