3847 Chat Process Jobs - Page 12

Hiring for customer care executive voice & non voice Graduate & undergraduate both can apply Fresher & experience both can apply Excellent communication skills salary up to 5 lpa Location - Mohali Call or whatsapp hr ronak 8302625413 hr niharika -9266093249

We are looking for a skilled Senior Manager - Delivery Quality to join our team at Omega Healthcare Management Services Pvt. Ltd., with 13 years of experience in the field. Roles and Responsibility Manage and oversee the delivery quality process to ensure high standards of service. Develop and implement strategies to improve delivery quality and customer satisfaction. Collaborate with cross-functional teams to identify and resolve issues. Analyze data and metrics to measure delivery performance and make informed decisions. Provide coaching and training to team members to enhance their skills and knowledge. Ensure compliance with industry regulations and company policies. Job Proven experience in managing delivery quality operations, preferably in a similar industry. Strong understanding of CRM/IT enabled services/BPO processes and technologies. Excellent leadership and management skills, with the ability to motivate and inspire teams. Effective communication and interpersonal skills, enabling strong collaboration with stakeholders. Ability to analyze complex data sets and make informed decisions. Experience with quality control measures and process improvements.

UK Telecom Captive Unit hiring for International Voice Process. We are hiring Any Graduate/ Undergraduate with 12 months of Int. Voice experience. Candidate must be comfortable with WORK FROM OFFICE. *Must BE* The candidate must have excellent verbal and written communication skills. The candidate must be staying or ready to relocate to Delhi/NCR. As it is WORK FROM OFFICE. The candidate must be comfortable with 24/7 profile Roles and Responsibilities The candidate would be taking care of UK customers via Calls primarily. Desired Candidate Profile Any Graduate/ UG/BTech+ 12 Months Int. Chat exp. Undergraduate+ 12 Months Int. Chat exp. Perks and Benefits The maximum salary will go up to 4.8 Lakh With In hand salary - upto 36k + 4k Inc. +Both side Cabs Location - Gurgaon If you are meeting the above requirements. Then please please call our recruiter. Click on Apply NOW Tab Contact: +919899117267 (Kashish) Whats app me or call me

Hiring For United Airlines !! Back office !! 21 k CTC !! Grad !! GGN EXCELLENT COMMAND ON ENGLISH LANGUAGE REQUIRED Loc : GGN Shift: 24*7 Salary upto 21 k CTC , 17 k in hand Fresher Can apply 9813027543 , 7015181230 Required Candidate profile Need immediate joiners Excellent communication skills Graduation is mandatory 8810300661 , 8287745053 , 9911567769

Full Time position Location : In office Roles & Responsibility : • Recording customer information accurately • Establish a good working relationship with Sales/operations team in process customer sales orders and ensure effective communication. • Providing efficient and accurate administration support to the Sales and operations team(such as input engineer timesheet information on a weekly basis and process engineer expenses) • Supporting the sales teams of any updates of sales orders. • Pro-active management of open work orders service and callouts • Ensure that all necessary information is accurately recorded in the relevant systems • Communicating with various departments including Sales and Assessors • Pro-active management of open work orders service and callouts • Ensure own email inboxes and teams shared inbox are managed effectively • Ensure portals are updated and responded to within the agreed SLA • Working to KPI's and SLA's. • Dispute resolution, price and contract queries. Years of experience • 2 - 6 years of experience in customer service operation process Educational Qualification • A graduate in any discipline Shift Timings : • 2 p.m. to 11 p.m Skill sets required : Mandatory • Have exceptional customer service skills • Excellent communication (verbal and written ) and team working skills • Good Attention to detail • High level MS Office knowledge skills • Be proactive and ability to grasp new processes Preferable • Possess previous customer service experience , ideally from service/engineering background • Be experienced in working with customer disputes

Chat Sales Representative is responsible for providing excellent customer service and driving sales via live chat and messaging platforms. This role involves understanding customer needs, answering inquiries, recommending our services, and converting chats into successful sales opportunities. Key Responsibilities : Engage customers in real-time through chat to understand their needs and provide tailored product recommendations. Respond promptly to inbound sales inquiries and follow up with potential leads. Upsell and cross-sell products based on customer interest and behavior. Achieve or exceed daily, weekly, and monthly sales targets. Maintain product knowledge to offer accurate information and advice. Handle multiple chats simultaneously while maintaining high service quality. Update CRM systems with lead and sales information. Collaborate with sales, marketing, and customer support teams to optimize chat strategies. Resolve basic customer service issues or escalate complex ones to the relevant department. Requirements & Qualifications : High school diploma or equivalent; Bachelor's degree in marketing, business, or related field is a plus. Previous experience in sales, especially in chat or digital channels, is highly preferred. Excellent written communication skills with a persuasive tone. Strong interpersonal and problem-solving abilities. Comfortable working in a fast-paced, KPI-driven environment. Familiarity with chat platforms, CRM tools, and e-commerce platforms. Skills : Strong typing speed and accuracy. Sales-oriented mindset. Multitasking and time management. Product knowledge. Customer-centric approach. Tech-savviness and adaptability. KPIs (Key Performance Indicators): Chat-to-sale conversion rate. Average response time. Customer satisfaction score (CSAT). Sales revenue generated through chat. Number of chats handled per shift. Benefits: 5-day Work Week Attractive compensation package Opportunities for career growth in international customer support. Performance Bonus

We are hiring for Chat Process Roles & Responsibilities: > Manage customer interactions via live chat > Maintain a positive, empathetic, and professional attitude Salary: 26.5k Inhand 5 Days working Cab facility Available Location: Gurgaon Required Candidate profile 1. UG/Graduate min 6 months of experience in Chat Process 2. Excellent written communication skills 3. Ability to work in Rotational shifts To Apply Contact Vanshika - 8920557308 (Call/Whatsapp)

Experience in handling a sales team is mandatory. This position is for a FORTUNE 100 Client based in NOIDA. Excellent English written and oral communications skills are a must. The challenge: This position will have the responsibility for the 24x7 delivery of support services of Adobe's largest and most strategic enterprise customers. Leading a team of approximately ~12-18 Technical Support specialists, this position has responsibility to ensure each team member is effectively trained and equipped to resolve technical incidents for Adobe product offerings. This includes building a team culture of service excellence, technical credibility, and efficient problem resolution to address customer concerns. What you'll do 1. Lead and manage the Enterprise support team to build and promote a culture of service excellence. 2. Work with Adobe support managers & leaders to benchmark, identify, implement, and measure support as well as business-related metrics. 3. Manage your teams performance to ensure all KPIs and service level agreements are met. 4. People management, including hiring, goal-setting mentoring, and progressive discipline. 5. Ensure effective workforce planning, skills, and resources to enable support of expected customer needs and call volumes. 6. Where necessary, lead and engage cross-functional teams, domestically and/or regionally, to share and engage technical expertise and experience to support the timely delivery of business and customer needs. 7. Build strong technical expertise and capability within the team. 8. Develop and deliver key initiatives to improve business processes and customer service delivery 9. Assist in the development and implementation of strategic plans initiatives and direction 10. Lead the engagement of all parties necessary to ensure the timely management, communication and address of Customer concerns, escalations and issues 11. Participate in departmental projects and deployments of new products and services pre and post-launch 12. Act as liaison between technical support team, cross-functional departments and engineering staff 13. Act as the customers advocate in working with Engineering and Product Management on supportability of product and the customers experience of using Adobe products 14. What you need to succeed 15. At least 5 years+ experience leading a 24/7 team with exposure to enterprise segments in customer care or logistics 16. Deep knowledge of services operations, including benchmark measures for success 17. Ability to lead by influence and work effectively in highly matrixed organizations 18. Ability to think strategically, as well as tactically, and to exercise sound judgment in priority/goal setting 19. Strong knowledge and experience with industry best practice multi-channel contact center tools (CRM, CTI, Knowledge Management) and processes 20. Proven ability leading and building high-performing teams focused on continual improvement, process development, communication and knowledge sharing 21. Ability to develop and mentor a customer service organization that can empathize with customers and convey confidence Experience in a customer environment is preferred

HI JOBSEEKERS !!! GREETINGS FROM RECOUP INFO !! We are looking for talented Customer Support Executives for our dynamic BPO team in Noida and Gurugram. If you have a passion for delivering outstanding customer service and possess excellent communication skills, this is the perfect opportunity for you! WORK FROM OFFICE Process- Customer Support Executive (Blended process) Key Responsibilities:- - Handle inbound and customer queries via call , email, or chat. - Provide accurate and helpful information about our products/services. -Resolve customer issues in a timely, professional, and friendly manner. - Maintain a high level of customer satisfaction by addressing concerns and queries. - Keep accurate records of customer interactions and feedback. Requirements:- Graduate & Undergraduate both can apply Good communication skills in English . Should Be Immediate Joiner. For females its a pure day shift & boys - any 9h rotational shift. Salary between 15k to 25k In Hand. Health benefits and other perks Other Benefits - Positive environment - PF & ESIC -Internal Promotion Opportunities Mode Of Interview -Walk-in Interview. NOTE - SALARY COMPLETELY DEPENDS ON INTERVIEW. To get your Interview aligned connect with me directly on the number given below & can share their resume on the same number @8090909717- Akanksha Keshari. NOTE- IN CASE CALL WILL BE MISSED OR NOT RECEIVED BY RECRUITER THEN MUST SHARE RESUME AT 8090909717- Akanksha Keshari. Regards, Akanksha keshari Senior HR Specialist Recoup Info. 8090909717 #gurugram#noida#noidajobs#jobs2025#lko#immediatejoiner#freshers#graduate#undergraduate#naukri#experience#customersupport#customerservice#delhijobs#bpo#bpocallcenter#nonvoice#chatprocess#voiceprocess#blendedprocess

International Process - Voice/ Chat (MNC) 5 Days working Location - Jaipur & Gurgaon Freshers/Experienced Good communication skills Relocation Bonus- 10K Lucrative Incentives Rotational shifts Contact - Bhawani - 8714641680 Bharat - 8290697811

International BPO- Customer Support Specialist Excellent Communication Skills Voice & Chat Process Rotational Shifts Job Location-Jaipur & Gurgaon Salary between 27k to 36k ctc virtual Interview Contact: Nandini - 7976054632 Harshita- 9334177454

We are hiring for an international Chat || Blended|| Voice processes in Pune. Call : +91 7796671011 || 7796651011 || 9420115156 As a Customer Services Advisor, youll deliver high-quality, customer-focused support via live chat, addressing billing, products, services, and technical queries. Youll own customer interactions from start to finish — resolving issues, providing accurate information, and converting moments of truth into moments of delight. Key Responsibilities * Handle inbound customer queries (billing, rate plans, service activations, credits, complaints) via live chat. * Understand and assess customer needs, responding clearly and concisely. * Maintain warm, professional relationships while achieving efficiency and sales targets. * Contribute to profitability through upselling and cross-selling. * Follow schedules, adhere to compliance, and maintain work ethics. * As you gain experience, expand your role and skill set to support wider business requirements. Skills & Competencies * Excellent verbal and written communication. * Strong listening and objection handling abilities. * Persuasive, diligent, and solution-focused. * Team player with a collaborative approach. * Skilled in MS Office and adept with live chat platforms. * Experience in customer service or the telecoms industry required. * Upselling or proactive sales experience on live chat is mandatory. Call : +91 7796671011 || 7796651011 || 9420115156

We are hiring for an international Chat || Blended|| Voice processes in Pune. Call : +91 7796671011 || 7796651011 || 9420115156 As a Customer Services Advisor, youll deliver high-quality, customer-focused support via live chat, addressing billing, products, services, and technical queries. Youll own customer interactions from start to finish — resolving issues, providing accurate information, and converting moments of truth into moments of delight. Key Responsibilities * Handle inbound customer queries (billing, rate plans, service activations, credits, complaints) via live chat. * Understand and assess customer needs, responding clearly and concisely. * Maintain warm, professional relationships while achieving efficiency and sales targets. * Contribute to profitability through upselling and cross-selling. * Follow schedules, adhere to compliance, and maintain work ethics. * As you gain experience, expand your role and skill set to support wider business requirements. Skills & Competencies * Excellent verbal and written communication. * Strong listening and objection handling abilities. * Persuasive, diligent, and solution-focused. * Team player with a collaborative approach. * Skilled in MS Office and adept with live chat platforms. * Experience in customer service or the telecoms industry required. * Upselling or proactive sales experience on live chat is mandatory. Call : +91 7796671011 || 7796651011 || 9420115156

Skill required:Query Management - Service Desk Voice Support Designation:Customer Service Associate Job Location:Noida Qualifications:Any Graduation Years of Experience:1-3 What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's. The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues. This role is aligned to our Service Desk team which is responsible for providing 1st level customer service support to clients with respect to their operations. The team acts as a Single Point of Contact ("SPOC") to meet the communication needs of both users and clients, and to satisfy both customers and clients. In this role, you may be asked to switch between any support channel of phone, chat, and Email based on the business requirements. What are we looking for Ability to work well in a team Adaptable and flexible Agility for quick learning Collaboration and interpersonal skills Written and verbal communication Roles and Responsibilities In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Noida

Skill required: Voice - Customer Service Designation: Customer Contact Comms New Associate Qualifications: Any Graduation/12th/PUC/HSC Years of Experience: 0 to 1 years Language - Ability: English(International) - Proficient About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Looking for a candidate who is good in communication and has good knowledge on metrics of Customer SupportCustomer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for Ability to establish strong client relationshipAbility to handle disputesAbility to manage multiple stakeholdersAbility to meet deadlines Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation,12th/PUC/HSC

Skill required: Language Translation - Customer Service Designation: Customer Service Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: Arabic - Proficient About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Collections Operations Invoice Processing Operations Finance Processes Ability to handle disputes Ability to manage multiple stakeholders Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your team and direct supervisor You will be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact your work You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders You will be required to help in the overall team s workload by managing your deliverables and help the team when required You will be an individual contributor as a part of a team, with a predetermined focused scope of work. Please note this role may require you to work in rotational shifts. Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Job Description for Customer Support Executive (Voice/Non-Voice) Job Profile: Customer Support (Voice/Non-Voice) Multiple Processes Location: Bengaluru, Hyderabad, Chennai Job Mode: Full-time, Work From Home/ Work From Office Notice Period: Immediate joining required Job Responsibilities: Handle customer queries via voice or non-voice processes as per the assigned role Eligibility Criteria: Graduate & Undergraduate in any discipline Fresher or Experienced both can apply Language requirements: English/Hindi Willingness to work in specified shifts (day or rotational) Immediate joiners preferred Compensation and Benefits: 25,000 - 38,000 CTC (Based on experience, skillset, english communication skills) Cab services available for specific shifts and processes Application Instructions: If you are interested please record a 2 to 3 minute video introducing yourself and share it on 9876519020. Include your name, location, education, work experience (or mention if you're a fresher), current/last organization and salary (if applicable), family background, hobbies, languages spoken, shift flexibility, and your approach to work-life balance and setting priorities.

Skill required: Social - Service Desk Non-Voice Support Designation: Customer Contact Comms New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for 1. Excellent communication skills - Written & Verbal2. Tech proficiency and knowledge on AI platforms & tools3. Experience working in User issue resolution environment Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

SUMMARY Battery Manufacturing Assembly Line Operator Location Ahmednagar, Maharashtra Type Onsite Work, Apprentice Salary 15,713/- per month (take-home) Qualification ITI - Any trade and Class 12th Shifts Rotational Job Role & Responsibilities As a Battery Manufacturing Assembly Line Operator, you will be an integral part of our battery production process. Your responsibilities will include: Operating machinery to facilitate battery production. Assembling battery components with precision and meticulous attention to detail. Adhering to safety procedures and maintaining a clean and organized work environment. Collaborating with team members to achieve daily production goals. Requirements Requirements: Educational Qualification: ITI/ Class 12 in any trade Experience: Freshers (Male) Physical Fitness: Candidates must be physically fit for the role. Willingness to relocate to Ahmednagar. Shift Flexibility: Willingness to work in rotational shifts. Educational Qualification: ITI/ Class 12 in any trade Experience: Freshers (Male) Physical Fitness: Candidates must be physically fit for the role. Willingness to relocate to Ahmednagar. Shift Flexibility: Willingness to work in rotational shifts. Benefits Competitive Salary: 15,713/- per month (take-home). Meals and Accommodation: Accommodation and food is available at minimum cost. Overtime Pay: Over Time Pay available. Rs. 139 / Hour Certification: NSDC Apprentice Certificate after successful completion. Learning & Growth: Hands-on experience and learning opportunities in a supportive environment.

Skill required: Voice - Customer Service Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Looking for a candidate who is good in communication and has good knowledge on metrics of Customer SupportCustomer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for Customer service experience Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Voice - Customer Service Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for "Clear written and verbal communication skills. Critical thinking and problem solving skills. Detail oriented with high accuracy." Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

In this role, you will deliver high-quality support, address customer inquiries, resolve issues, and provide accurate information across multiple channels to ensure a positive customer experience.

Skill required: Omnichannel - Customer Communications Designation: Customer Contact Comms New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereCustomer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints. Customer communications can happen over the phone, via text, over chat, or face to face. What are we looking for Customer Service ManagementCustomer Service Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Customer Operations - Voice - Service Desk Voice Support Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsCustomer Operations - Voice - Help desk role - ticket resolutionRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. What are we looking for Ability to meet deadlinesAdaptable and flexibleCollaboration and interpersonal skillsWritten and verbal communicationProcess-orientationCustomer ServiceCustomer Service Management Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Omnichannel - Customer Service Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereCustomer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for Customer CareCustomer CommunicationsWritten and verbal communication Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation