58 Chat Process Jobs
Job Alert
Get alerts for new jobs matching your selected skills, preferred locations, and experience range. Manage Job Alerts
0.0 - 3.0 years
Chennai
Work from Office
Greetings from Sutherland!!! (Walk in detail) Walk in candidates mention "Bharani HR" on Top of your resume. Friday (11 AM - 3 PM) A1 Block, Ground floor. Bharani HR- 7695999758 We are hiring candidates for International NON Voice Process - Customer Support Job Criteria: 1) Immediate joiners required Should be available to join us in the month of Feb 2) Excellent verbal communication skills 3) Freshers and tenured can apply Shift Timings & Off: 5-day work week with rotational shifts Predominantly night shifts Compensation: CTC: 2.8 LPA to 3.5 LPA (varies based on candidate experience) Additional Information: Work from office Two-way cab facility available upto 25km radius from office based o...
Posted 18 hours ago
0.0 - 2.0 years
Noida, Gurugram, Delhi / ncr
Work from Office
Ready to shape the future of work? At Genpact, we dont just adapt to changewe drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services an...
Posted 18 hours ago
1.0 - 4.0 years
1 - 4 Lacs
Gurugram
Work from Office
Mutual funds / corporate actions/ trading Loc-gurgaon International exp required BFSI Exp required Graduate/under-grad with 6 months exp in same profile salary-23k-35kctc skills: Fluent communications skills shifts- 24/7 contact-HR Nidhi-9311340225 Perks and benefits both side cab
Posted 18 hours ago
0.0 - 1.0 years
Chennai
Work from Office
Any Graduate in 2024 or 2025 with a three-year full-time degree Flexible to work in Shifts and Work from Office. interested to work in customer service domain can apply. Good communication skills are required. location - chennai.
Posted 1 day ago
0.0 - 3.0 years
1 - 3 Lacs
Bengaluru
Work from Office
Hello Job Seekers, Greeting From Shining Stars ITPL We are looking for enthusiastic and customer-focused Customer Service Executives to handle international and domestic voice and chat support . Location: Bangalore Experience: 0- 4 Years Qualification: Any Graduate / Undergraduate Industry: BPO / Customer Support Key Responsibilities Handle international and domestic customer interactions via voice and chat channels Resolve customer queries related to products/services in a timely and professional manner Maintain high levels of customer satisfaction and service quality Accurately document customer interactions and follow standard operating procedures Meet individual and team performance metr...
Posted 1 day ago
1.0 - 5.0 years
2 - 5 Lacs
Chennai
Work from Office
*Job description: International Non - Voice Process - Telecom process Designation: Executive/ Sr.Executive Location: HEXAWARE TECHNOLOGIES/BPS; Chennai one SEZ IT PARK - GATE 2; IG-3, 3rd Floor, Phase 2, Pallavaram 200 Feet Ring Road, MCN Nagar Extension, Thoraipakkam, Chennai -Tamil Nadu 600097. Qualification: Graduation is mandatory. *Freshers are not Eligible. Notice period: Immediate Joiners preferable or 30 days' Notice is eligible. Desired Candidate Profile: Good communication skills with telecom experience is mandatory. Experience in Chat process is preferred. Min 6 month of experience in customer support (Voice- based preferred) within telecom domain. Experience in Technical support ...
Posted 1 day ago
1.0 - 3.0 years
2 Lacs
Bengaluru
Work from Office
Position Overview: Transaction Processing Officer position is responsible for posting, the realized and unrealized gain & loss for an account. Perform research in the mainframe/legacy and inputs the data in Basis Pro tool to make sure the accurate data posted in the account Essential Job Functions: Perform quality check on the data captured in the client platform and ensure highest standard of accuracy Process application forms based on the priority defined by the client Handling the task assigned and providing resolutions within the timeliness Meeting all defined targets like productivity, accuracy, product knowledge and schedule adherence Requirements: Must have Graduation or Post Graduati...
Posted 3 days ago
2.0 - 5.0 years
3 - 4 Lacs
Ahmedabad
Work from Office
Hiring for Customer Support Executives for UK Process. Job Location: Ahmedabad Salary: 26K-40K CTC, 5 days work Open to work in UK Shift Excellent Communication in English Basic Computer Knowledge Both freshers and experienced candidates can apply
Posted 5 days ago
1.0 - 3.0 years
0 - 3 Lacs
Noida, Gurugram, Delhi / ncr
Work from Office
Job Title: Customer Support Executive Travel Process Location: Gurugram Experience: UG candidates with 6+ months experience can apply Working Days: 5 days working with rotational off Shift: Rotational shifts Cab Facility: Both-side cab provided Joining: Immediate joining Job Responsibilities: Handle customer queries via chat support for the travel process Assist customers with bookings, cancellations, rescheduling, and general travel-related inquiries Provide accurate information while maintaining high customer satisfaction Ensure timely and professional responses through chat Follow company policies and process guidelines Eligibility Criteria: Undergraduate with minimum 6 months of relevant...
Posted 5 days ago
0.0 - 2.0 years
Kolkata, Hyderabad
Work from Office
Ready to shape the future of work? At Genpact, we dont just adapt to changewe drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services an...
Posted 5 days ago
0.0 - 3.0 years
2 - 4 Lacs
Mumbai, Mumbai suburban, Mumbai (all areas)
Work from Office
Profile: Tata Digital (Frontend) Process: Email & Inbound Process Good Verbal & written Comm. skills Graduate with Min. 6 months Exp. Shift : Rotational Shift | 1 Rotational Week OFF Salary:20K Inhand | 25K CTC Required Candidate profile Qualification: Any Graduate Exp.: Graduate with Min. 6 months Exp Apply Now, Contect For More Details / Information HR Aditya L - 7030023969 (Call/Whatsapp) Perks and benefits High salary package with Friendly workculture !
Posted 6 days ago
0.0 - 5.0 years
2 - 3 Lacs
Navi mumbai
Work from Office
Mega Walk-in Drive Chat Support Executive at Sutherland Position: Chat Support Executive Location: Liberty Tower, Airoli (Near Reliable Plaza, Navi Mumbai) Work Mode: Work from Office What We Offer Shift: Night Shift (Rotational) Working Days: 5 days working Offs: 2 rotational offs Salary: Exciting package + attractive incentives Environment: Dynamic workplace with supportive team culture Eligibility Criteria Education: HSC / Graduate (Freshers welcome!) Skills: Excellent written & verbal communication skills Availability: Immediate joiners preferred Experience: Freshers or candidates with prior BPO/Customer Support experience Why Choose Sutherland? Be part of a global leader in customer sup...
Posted 1 week ago
1.0 years
2 - 4 Lacs
Chennai
Work from Office
Greetings from Teleperformance!!! Hiring for International Non-Voice Process Customer Support - Email Support Looking for an immediate joiner only FRESHERS NOT ELIGIBLE TO APPLY Minimum 6 months experience is Mandatory Good communication skills Job Location: Ambit IT Park, Ambattur, Chennai Salary- Max upto 4 LPA Any Degree Mandatory 5 days work 2 days rotational off 24/7 Rotational shifts - (9hrs login - 8hrs work and 1hr break) Pick up and drop cab facility available with in boundaries Interested candidates can send your Resume in WhatsApp to JAGAN HR 9842425551 NOTE: Mention as "HR - Jagan" at top of your CV Candidates can come for direct Walk-in to the below mentioned address Walk-in Add...
Posted 1 week ago
0.0 - 3.0 years
1 - 3 Lacs
Mumbai, Mumbai suburban, Mumbai (all areas)
Work from Office
Job Role: Customer Support - Tata Digital (Frontend) Location: Malad (Aspee), Mumbai Job Description: We are hiring for the Tata Digital Frontend Process . The role involves handling customer interactions and providing support across various channels with professionalism and accuracy. Requirements: Graduate with minimum 6 months of experience Good communication skills Immediate joiners preferred Salary: 25,000 CTC (20,000 in hand) Shift Details: Rotational shifts between 9 AM -10 PM for females 24x7 rotational shifts for males (any 9-hour shift) One rotational week off To Apply / Contact For more information Contact on: HR Suresh - 7030021413
Posted 1 week ago
2.0 - 4.0 years
2 - 4 Lacs
Ahmedabad
Work from Office
Hiring for Automobile( Customer Support) Location: Ahmedabad , Gujarat Rotational Shift / 5 Days working Salary Upto 35KCTC( 2 year Experience in any domain / industry with on paper) Preferred / Value Add: Mechanical or Automobile background
Posted 1 week ago
2.0 - 6.0 years
3 - 4 Lacs
Gandhinagar, Ahmedabad, Vadodara
Work from Office
Hiring for Automobile( Customer Support) Location: Ahmedabad , Gujarat Rotational Shift / 5 Days working Salary Upto 35KCTC( 2 year Experience in any domain / industry with on paper) Preferred / Value Add: Mechanical or Automobile background
Posted 1 week ago
0.0 years
Warangal, Hanamkonda
Work from Office
Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology service...
Posted 1 week ago
0.0 - 5.0 years
3 - 8 Lacs
Pune
Remote
Process: - Blended process (Chat or Email includes inbound as well as outbound call) Requirement: Candidate must have Excellent English communication skills. Required Candidate profile Customer Support, BPO, Voice Jaipur, Indore, Chat Process, Email Support, Call Center, International BPO, Domestic BPO, Customer Care Indore Jaipur Mohali Kolkata Lucknow Gurgaon Bangalore Chennai
Posted 1 week ago
0.0 - 3.0 years
2 - 4 Lacs
Hyderabad
Work from Office
We are hiring enthusiastic and customer-focused professionals for an International Chat Process . The role involves providing real-time support to international customers through chat, ensuring high-quality service and customer satisfaction. Key Responsibilities: Handle customer queries via live chat in a timely and professional manner Provide accurate information and resolve customer issues effectively Maintain a high level of customer satisfaction through excellent communication Follow standard operating procedures and quality guidelines Document interactions and update customer records accurately Meet productivity, quality, and response-time targets Eligibility Criteria: Freshers or candi...
Posted 1 week ago
0.0 - 2.0 years
2 - 3 Lacs
Navi mumbai
Work from Office
Responsibilities: Collaborate with cross-functional teams Manage customer queries via phone, email & chat Maintain high NPS scores through exceptional service Meet performance targets consistently
Posted 2 weeks ago
0.0 - 5.0 years
Mumbai
Work from Office
TaskUs Hiring for Customer Service Associates (Team Mates) who meet the following criteria: Eligibility: - Fresher and experienced both can apply. - Immediate joiners preferred Candidate must have excellent command over English. Position Details: - Designation: Team Mate - 5 Day working with rotational shifts and rotational Week-offs - Location: Office-based in Navi Mumbai - Cab Facility provided during odd hours This is a work from office opportunity! For details, Kindly come directly to the below mentioned address for the face to face Interview Contact Person: Bhanu Shree Address: 19th Floor , Building no. 9 Mindspace Airoli West Block-5, 5, MSEB Staff Colony, TTC Industrial Area, Airoli, ...
Posted 2 weeks ago
0.0 - 1.0 years
1 - 2 Lacs
Chennai, Bengaluru
Work from Office
Hiring Voice and non voice process//Freshers only Handling inbound and outbound calls (Voice Process) and respond to customer queries professionally. Manage customer interactions through chat, email (Non-Voice). share your CV HR 8978050699 Required Candidate profile Immediate joiners are preferred-Chennai Male/Female Age limit up to 30yrs old Good English communication must. Day Shifts/Rotational Shifts Available Rotational week off Hr Chandrika 8978050699 Perks and benefits Attractive incentives on performance Career growth
Posted 2 weeks ago
0.0 - 1.0 years
1 - 2 Lacs
Chennai
Work from Office
Hiring Voice and non voice process//Freshers only Handling inbound and outbound calls (Voice Process) and respond to customer queries professionally. Manage customer interactions through chat, email (Non-Voice). share your CV HR ROHINI (8019319009) Required Candidate profile Immediate joiners are preferred-Chennai Male/Female Age limit up to 30yrs old Good English communication must. Day Shifts/Rotational Shifts Available Rotational week off Perks and benefits Attractive incentives on performance Career growth
Posted 2 weeks ago
0.0 - 2.0 years
2 - 4 Lacs
Ahmedabad
Work from Office
We are hiring freshers and graduates for our growing US international process. Job Location: Ahmedabad Post: International Chat/Voice Role Handle US customer queries over call/chat/email Provide excellent customer experience Maintain accurate records
Posted 2 weeks ago
2.0 - 5.0 years
3 - 4 Lacs
Gandhinagar, Ahmedabad
Work from Office
Hiring for Automobile( Customer Support) Location: Ahmedabad , Gujarat Rotational Shift / 5 Days working Salary Upto 35KCTC( 2 year Experience in any domain / industry with on paper) Preferred / Value Add: Mechanical or Automobile background
Posted 2 weeks ago
Exploring Chat Process Jobs in India
The chat process job market in India is thriving, with many companies looking to hire professionals who can effectively communicate with customers through chat platforms. This type of role often involves providing customer support, sales assistance, or technical troubleshooting via chat. If you are considering a career in the chat process industry in India, here is some important information to help you navigate the job market.
Top Hiring Locations in India
- Bangalore
- Mumbai
- Delhi
- Hyderabad
- Pune
These cities have a high demand for chat process professionals and offer a plethora of job opportunities in this field.
Average Salary Range
The average salary range for chat process professionals in India varies based on experience and location. Entry-level positions typically start at around INR 2-3 lakhs per annum, while experienced professionals can earn upwards of INR 5-8 lakhs per annum.
Career Path
In the chat process industry, career progression often follows a path from Chat Support Executive to Senior Chat Support Executive to Team Leader or Manager. With experience and additional skills, professionals can move into roles like Chat Process Trainer or Quality Analyst.
Related Skills
In addition to strong communication skills and customer service abilities, chat process professionals are often expected to have skills in typing speed, multitasking, problem-solving, and empathy. Knowledge of CRM software and basic technical troubleshooting can also be beneficial.
Interview Questions
- How would you handle a difficult customer in a chat conversation? (medium)
- Can you explain a situation where you successfully upsold a product/service to a customer? (medium)
- What strategies would you use to improve response times in a chat queue? (advanced)
- How do you ensure data security and confidentiality while handling customer chat conversations? (basic)
- Have you ever dealt with an irate customer in a chat conversation? How did you handle it? (medium)
- What metrics do you think are important to track in a chat process role? (advanced)
- How do you prioritize multiple chat conversations simultaneously? (medium)
- Can you give an example of a time when you had to escalate a chat conversation to a supervisor? (basic)
- How do you stay updated on product/service information to assist customers effectively in a chat? (basic)
- Describe a situation where you had to troubleshoot a technical issue for a customer through chat. (medium)
- How do you maintain a positive tone and attitude in written communication with customers? (basic)
- What do you think are the key components of a successful chat process team? (advanced)
- Can you explain how you would handle a confidential customer complaint in a chat conversation? (medium)
- How do you handle chat conversations during high-volume periods? (basic)
- Have you ever had to follow up with a customer after a chat conversation? How did you approach it? (medium)
- What do you think are the biggest challenges of working in a chat process role? (medium)
- How do you ensure accuracy and attention to detail in your chat responses? (basic)
- Describe a time when you had to collaborate with a colleague to resolve a customer issue in a chat conversation. (medium)
- How do you handle technical jargon or complex terms in a chat conversation with a customer? (basic)
- Can you explain the importance of active listening in a chat process role? (basic)
- How do you handle confidential customer information in accordance with data privacy regulations? (medium)
- What role do you think chatbots will play in the future of chat process jobs? (advanced)
- How would you handle a situation where a customer is dissatisfied with the chat support they received? (medium)
- Can you describe a time when you had to de-escalate a tense chat conversation with a customer? (medium)
- How do you prioritize empathy and understanding in your chat interactions with customers? (basic)
Closing Remark
As you prepare for interviews and apply for chat process roles in India, remember to showcase your communication skills, problem-solving abilities, and customer-centric approach. With the right skills and preparation, you can confidently pursue a successful career in the chat process industry. Good luck!
Start Your Job Search Today
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
Please Verify Your Phone or Email
We have sent an OTP to your contact. Please enter it below to verify.
Featured Companies
-
Blinkit Private Limited
1545 Jobs |
-
Marriott International
833 Jobs |
-
Uplers
691 Jobs | Ahmedabad
-
IBM
610 Jobs | Armonk
-
Tata Consultancy Services
561 Jobs | Thane
-
Confidential
560 Jobs | Silicon Valley
-
Genpact
496 Jobs | New York,NY
-
Wipro
496 Jobs | Bengaluru
-
Accenture
454 Jobs | Dublin
-
Aditya Birla Capital
420 Jobs | Mumbai