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Urgent Hiring - NON-VOICE Process
Sutherland

0.0 - 3.0 years

Chennai

Work from Office

Greetings from Sutherland!!! (Walk in detail) Walk in candidates mention "Bharani HR" on Top of your resume. Friday (11 AM - 3 PM) A1 Block, Ground floor. Bharani HR- 7695999758 We are hiring candidates for International NON Voice Process - Customer Support Job Criteria: 1) Immediate joiners required Should be available to join us in the month of Feb 2) Excellent verbal communication skills 3) Freshers and tenured can apply Shift Timings & Off: 5-day work week with rotational shifts Predominantly night shifts Compensation: CTC: 2.8 LPA to 3.5 LPA (varies based on candidate experience) Additional Information: Work from office Two-way cab facility available upto 25km radius from office based o...

Posted 18 hours ago

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Customer Service - Gurugram
Genpact

0.0 - 2.0 years

Noida, Gurugram, Delhi / ncr

Work from Office

Ready to shape the future of work? At Genpact, we dont just adapt to changewe drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services an...

Posted 18 hours ago

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International chat process Jobs in gurgaon
Smart Vision Consultancy Services

1.0 - 4.0 years

1 - 4 Lacs

Gurugram

Work from Office

Mutual funds / corporate actions/ trading Loc-gurgaon International exp required BFSI Exp required Graduate/under-grad with 6 months exp in same profile salary-23k-35kctc skills: Fluent communications skills shifts- 24/7 contact-HR Nidhi-9311340225 Perks and benefits both side cab

Posted 18 hours ago

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Walkin For freshers - Chennai
Cognizant

0.0 - 1.0 years

Chennai

Work from Office

Any Graduate in 2024 or 2025 with a three-year full-time degree Flexible to work in Shifts and Work from Office. interested to work in customer service domain can apply. Good communication skills are required. location - chennai.

Posted 1 day ago

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Customer Support Executive
Shining Stars Institution & travels

0.0 - 3.0 years

1 - 3 Lacs

Bengaluru

Work from Office

Hello Job Seekers, Greeting From Shining Stars ITPL We are looking for enthusiastic and customer-focused Customer Service Executives to handle international and domestic voice and chat support . Location: Bangalore Experience: 0- 4 Years Qualification: Any Graduate / Undergraduate Industry: BPO / Customer Support Key Responsibilities Handle international and domestic customer interactions via voice and chat channels Resolve customer queries related to products/services in a timely and professional manner Maintain high levels of customer satisfaction and service quality Accurately document customer interactions and follow standard operating procedures Meet individual and team performance metr...

Posted 1 day ago

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Hiring For International Non - Voice Process!!
Hexaware Technologies

1.0 - 5.0 years

2 - 5 Lacs

Chennai

Work from Office

*Job description: International Non - Voice Process - Telecom process Designation: Executive/ Sr.Executive Location: HEXAWARE TECHNOLOGIES/BPS; Chennai one SEZ IT PARK - GATE 2; IG-3, 3rd Floor, Phase 2, Pallavaram 200 Feet Ring Road, MCN Nagar Extension, Thoraipakkam, Chennai -Tamil Nadu 600097. Qualification: Graduation is mandatory. *Freshers are not Eligible. Notice period: Immediate Joiners preferable or 30 days' Notice is eligible. Desired Candidate Profile: Good communication skills with telecom experience is mandatory. Experience in Chat process is preferred. Min 6 month of experience in customer support (Voice- based preferred) within telecom domain. Experience in Technical support ...

Posted 1 day ago

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Transctn Procng Offcr
Mphasis

1.0 - 3.0 years

2 Lacs

Bengaluru

Work from Office

Position Overview: Transaction Processing Officer position is responsible for posting, the realized and unrealized gain & loss for an account. Perform research in the mainframe/legacy and inputs the data in Basis Pro tool to make sure the accurate data posted in the account Essential Job Functions: Perform quality check on the data captured in the client platform and ensure highest standard of accuracy Process application forms based on the priority defined by the client Handling the task assigned and providing resolutions within the timeliness Meeting all defined targets like productivity, accuracy, product knowledge and schedule adherence Requirements: Must have Graduation or Post Graduati...

Posted 3 days ago

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International Customer Support Executive @Ahmedabad
Arise Solutions

2.0 - 5.0 years

3 - 4 Lacs

Ahmedabad

Work from Office

Hiring for Customer Support Executives for UK Process. Job Location: Ahmedabad Salary: 26K-40K CTC, 5 days work Open to work in UK Shift Excellent Communication in English Basic Computer Knowledge Both freshers and experienced candidates can apply

Posted 5 days ago

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Customer Support Executive
Teleperformance (TP)

1.0 - 3.0 years

0 - 3 Lacs

Noida, Gurugram, Delhi / ncr

Work from Office

Job Title: Customer Support Executive Travel Process Location: Gurugram Experience: UG candidates with 6+ months experience can apply Working Days: 5 days working with rotational off Shift: Rotational shifts Cab Facility: Both-side cab provided Joining: Immediate joining Job Responsibilities: Handle customer queries via chat support for the travel process Assist customers with bookings, cancellations, rescheduling, and general travel-related inquiries Provide accurate information while maintaining high customer satisfaction Ensure timely and professional responses through chat Follow company policies and process guidelines Eligibility Criteria: Undergraduate with minimum 6 months of relevant...

Posted 5 days ago

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Content Moderation -Non Voice Bengali & English - Process Associate
Genpact

0.0 - 2.0 years

Kolkata, Hyderabad

Work from Office

Ready to shape the future of work? At Genpact, we dont just adapt to changewe drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services an...

Posted 5 days ago

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Tata Digital (Frontend) - Email & Inbound Process / Sal Upto 25K CTC
Teleperformance (TP)

0.0 - 3.0 years

2 - 4 Lacs

Mumbai, Mumbai suburban, Mumbai (all areas)

Work from Office

Profile: Tata Digital (Frontend) Process: Email & Inbound Process Good Verbal & written Comm. skills Graduate with Min. 6 months Exp. Shift : Rotational Shift | 1 Rotational Week OFF Salary:20K Inhand | 25K CTC Required Candidate profile Qualification: Any Graduate Exp.: Graduate with Min. 6 months Exp Apply Now, Contect For More Details / Information HR Aditya L - 7030023969 (Call/Whatsapp) Perks and benefits High salary package with Friendly workculture !

Posted 6 days ago

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Chat Support Executive || Walking Drive || Navi Mumbai -Airoli
Sutherland

0.0 - 5.0 years

2 - 3 Lacs

Navi mumbai

Work from Office

Mega Walk-in Drive Chat Support Executive at Sutherland Position: Chat Support Executive Location: Liberty Tower, Airoli (Near Reliable Plaza, Navi Mumbai) Work Mode: Work from Office What We Offer Shift: Night Shift (Rotational) Working Days: 5 days working Offs: 2 rotational offs Salary: Exciting package + attractive incentives Environment: Dynamic workplace with supportive team culture Eligibility Criteria Education: HSC / Graduate (Freshers welcome!) Skills: Excellent written & verbal communication skills Availability: Immediate joiners preferred Experience: Freshers or candidates with prior BPO/Customer Support experience Why Choose Sutherland? Be part of a global leader in customer sup...

Posted 1 week ago

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Email Support Executive
Teleperformance (TP)

1.0 years

2 - 4 Lacs

Chennai

Work from Office

Greetings from Teleperformance!!! Hiring for International Non-Voice Process Customer Support - Email Support Looking for an immediate joiner only FRESHERS NOT ELIGIBLE TO APPLY Minimum 6 months experience is Mandatory Good communication skills Job Location: Ambit IT Park, Ambattur, Chennai Salary- Max upto 4 LPA Any Degree Mandatory 5 days work 2 days rotational off 24/7 Rotational shifts - (9hrs login - 8hrs work and 1hr break) Pick up and drop cab facility available with in boundaries Interested candidates can send your Resume in WhatsApp to JAGAN HR 9842425551 NOTE: Mention as "HR - Jagan" at top of your CV Candidates can come for direct Walk-in to the below mentioned address Walk-in Add...

Posted 1 week ago

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Tata Digital (Frontend) // HSC Pass // Fresher // Sal upto 25K
Teleperformance (TP)

0.0 - 3.0 years

1 - 3 Lacs

Mumbai, Mumbai suburban, Mumbai (all areas)

Work from Office

Job Role: Customer Support - Tata Digital (Frontend) Location: Malad (Aspee), Mumbai Job Description: We are hiring for the Tata Digital Frontend Process . The role involves handling customer interactions and providing support across various channels with professionalism and accuracy. Requirements: Graduate with minimum 6 months of experience Good communication skills Immediate joiners preferred Salary: 25,000 CTC (20,000 in hand) Shift Details: Rotational shifts between 9 AM -10 PM for females 24x7 rotational shifts for males (any 9-hour shift) One rotational week off To Apply / Contact For more information Contact on: HR Suresh - 7030021413

Posted 1 week ago

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International non-voice customer support (Automobile)@ahm #upto 35kctc
Arise Solutions

2.0 - 4.0 years

2 - 4 Lacs

Ahmedabad

Work from Office

Hiring for Automobile( Customer Support) Location: Ahmedabad , Gujarat Rotational Shift / 5 Days working Salary Upto 35KCTC( 2 year Experience in any domain / industry with on paper) Preferred / Value Add: Mechanical or Automobile background

Posted 1 week ago

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Automobile- International Customer Support// Up To 35 K CTC
Arise Solutions

2.0 - 6.0 years

3 - 4 Lacs

Gandhinagar, Ahmedabad, Vadodara

Work from Office

Hiring for Automobile( Customer Support) Location: Ahmedabad , Gujarat Rotational Shift / 5 Days working Salary Upto 35KCTC( 2 year Experience in any domain / industry with on paper) Preferred / Value Add: Mechanical or Automobile background

Posted 1 week ago

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Content Moderation - Process Associate
Genpact

0.0 years

Warangal, Hanamkonda

Work from Office

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology service...

Posted 1 week ago

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Chat Support Executive A
Capgemini

0.0 - 5.0 years

3 - 8 Lacs

Pune

Remote

Process: - Blended process (Chat or Email includes inbound as well as outbound call) Requirement: Candidate must have Excellent English communication skills. Required Candidate profile Customer Support, BPO, Voice Jaipur, Indore, Chat Process, Email Support, Call Center, International BPO, Domestic BPO, Customer Care Indore Jaipur Mohali Kolkata Lucknow Gurgaon Bangalore Chennai

Posted 1 week ago

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International Chat Process
IntouchCX

0.0 - 3.0 years

2 - 4 Lacs

Hyderabad

Work from Office

We are hiring enthusiastic and customer-focused professionals for an International Chat Process . The role involves providing real-time support to international customers through chat, ensuring high-quality service and customer satisfaction. Key Responsibilities: Handle customer queries via live chat in a timely and professional manner Provide accurate information and resolve customer issues effectively Maintain a high level of customer satisfaction through excellent communication Follow standard operating procedures and quality guidelines Document interactions and update customer records accurately Meet productivity, quality, and response-time targets Eligibility Criteria: Freshers or candi...

Posted 1 week ago

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Associate
Sutherland

0.0 - 2.0 years

2 - 3 Lacs

Navi mumbai

Work from Office

Responsibilities: Collaborate with cross-functional teams Manage customer queries via phone, email & chat Maintain high NPS scores through exceptional service Meet performance targets consistently

Posted 2 weeks ago

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Customer Service Executive
Taskus

0.0 - 5.0 years

Mumbai

Work from Office

TaskUs Hiring for Customer Service Associates (Team Mates) who meet the following criteria: Eligibility: - Fresher and experienced both can apply. - Immediate joiners preferred Candidate must have excellent command over English. Position Details: - Designation: Team Mate - 5 Day working with rotational shifts and rotational Week-offs - Location: Office-based in Navi Mumbai - Cab Facility provided during odd hours This is a work from office opportunity! For details, Kindly come directly to the below mentioned address for the face to face Interview Contact Person: Bhanu Shree Address: 19th Floor , Building no. 9 Mindspace Airoli West Block-5, 5, MSEB Staff Colony, TTC Industrial Area, Airoli, ...

Posted 2 weeks ago

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Telugu ,English Tamil Voice/Non-Voice Process in Chennai 14k&16k salar
Takecare Manpower Services

0.0 - 1.0 years

1 - 2 Lacs

Chennai, Bengaluru

Work from Office

Hiring Voice and non voice process//Freshers only Handling inbound and outbound calls (Voice Process) and respond to customer queries professionally. Manage customer interactions through chat, email (Non-Voice). share your CV HR 8978050699 Required Candidate profile Immediate joiners are preferred-Chennai Male/Female Age limit up to 30yrs old Good English communication must. Day Shifts/Rotational Shifts Available Rotational week off Hr Chandrika 8978050699 Perks and benefits Attractive incentives on performance Career growth

Posted 2 weeks ago

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Hiring For Voice/Non-Voice Process -Freshers@Chennai
Takecare Manpower Services

0.0 - 1.0 years

1 - 2 Lacs

Chennai

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Hiring Voice and non voice process//Freshers only Handling inbound and outbound calls (Voice Process) and respond to customer queries professionally. Manage customer interactions through chat, email (Non-Voice). share your CV HR ROHINI (8019319009) Required Candidate profile Immediate joiners are preferred-Chennai Male/Female Age limit up to 30yrs old Good English communication must. Day Shifts/Rotational Shifts Available Rotational week off Perks and benefits Attractive incentives on performance Career growth

Posted 2 weeks ago

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Email/Chat/Voice Support | Night Shift | Fresher Jobs @Ahmedabad
Arise Solutions

0.0 - 2.0 years

2 - 4 Lacs

Ahmedabad

Work from Office

We are hiring freshers and graduates for our growing US international process. Job Location: Ahmedabad Post: International Chat/Voice Role Handle US customer queries over call/chat/email Provide excellent customer experience Maintain accurate records

Posted 2 weeks ago

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Automobile Customer Support Executive - Upto35K CTC
Arise Solutions

2.0 - 5.0 years

3 - 4 Lacs

Gandhinagar, Ahmedabad

Work from Office

Hiring for Automobile( Customer Support) Location: Ahmedabad , Gujarat Rotational Shift / 5 Days working Salary Upto 35KCTC( 2 year Experience in any domain / industry with on paper) Preferred / Value Add: Mechanical or Automobile background

Posted 2 weeks ago

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Exploring Chat Process Jobs in India

The chat process job market in India is thriving, with many companies looking to hire professionals who can effectively communicate with customers through chat platforms. This type of role often involves providing customer support, sales assistance, or technical troubleshooting via chat. If you are considering a career in the chat process industry in India, here is some important information to help you navigate the job market.

Top Hiring Locations in India

  1. Bangalore
  2. Mumbai
  3. Delhi
  4. Hyderabad
  5. Pune

These cities have a high demand for chat process professionals and offer a plethora of job opportunities in this field.

Average Salary Range

The average salary range for chat process professionals in India varies based on experience and location. Entry-level positions typically start at around INR 2-3 lakhs per annum, while experienced professionals can earn upwards of INR 5-8 lakhs per annum.

Career Path

In the chat process industry, career progression often follows a path from Chat Support Executive to Senior Chat Support Executive to Team Leader or Manager. With experience and additional skills, professionals can move into roles like Chat Process Trainer or Quality Analyst.

Related Skills

In addition to strong communication skills and customer service abilities, chat process professionals are often expected to have skills in typing speed, multitasking, problem-solving, and empathy. Knowledge of CRM software and basic technical troubleshooting can also be beneficial.

Interview Questions

  • How would you handle a difficult customer in a chat conversation? (medium)
  • Can you explain a situation where you successfully upsold a product/service to a customer? (medium)
  • What strategies would you use to improve response times in a chat queue? (advanced)
  • How do you ensure data security and confidentiality while handling customer chat conversations? (basic)
  • Have you ever dealt with an irate customer in a chat conversation? How did you handle it? (medium)
  • What metrics do you think are important to track in a chat process role? (advanced)
  • How do you prioritize multiple chat conversations simultaneously? (medium)
  • Can you give an example of a time when you had to escalate a chat conversation to a supervisor? (basic)
  • How do you stay updated on product/service information to assist customers effectively in a chat? (basic)
  • Describe a situation where you had to troubleshoot a technical issue for a customer through chat. (medium)
  • How do you maintain a positive tone and attitude in written communication with customers? (basic)
  • What do you think are the key components of a successful chat process team? (advanced)
  • Can you explain how you would handle a confidential customer complaint in a chat conversation? (medium)
  • How do you handle chat conversations during high-volume periods? (basic)
  • Have you ever had to follow up with a customer after a chat conversation? How did you approach it? (medium)
  • What do you think are the biggest challenges of working in a chat process role? (medium)
  • How do you ensure accuracy and attention to detail in your chat responses? (basic)
  • Describe a time when you had to collaborate with a colleague to resolve a customer issue in a chat conversation. (medium)
  • How do you handle technical jargon or complex terms in a chat conversation with a customer? (basic)
  • Can you explain the importance of active listening in a chat process role? (basic)
  • How do you handle confidential customer information in accordance with data privacy regulations? (medium)
  • What role do you think chatbots will play in the future of chat process jobs? (advanced)
  • How would you handle a situation where a customer is dissatisfied with the chat support they received? (medium)
  • Can you describe a time when you had to de-escalate a tense chat conversation with a customer? (medium)
  • How do you prioritize empathy and understanding in your chat interactions with customers? (basic)

Closing Remark

As you prepare for interviews and apply for chat process roles in India, remember to showcase your communication skills, problem-solving abilities, and customer-centric approach. With the right skills and preparation, you can confidently pursue a successful career in the chat process industry. Good luck!

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