3805 Chat Process Jobs - Page 3

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook. Mega Virtual Drive for Customer Service roles -English+ Hindi Language on 30th June 2025 (Monday) || Ahmedabad Location Date: 30-June-2025 (Monday) MS Teams meeting ID: 460 360 108 287 3 MS Teams Passcode: cH6uA9wo Time: 12:00 PM - 1:00 PM Job Location: Ahmedabad (Work from office) Languages Known: Hindi + English Shifts: Flexible with any shift Responsibilities • Respond to customer queries and customer's concern • Provide support for data collection to enable Recovery of the account for end user. • Maintain a deep understanding of client process and policies • Reproduce customer issues and escalate product bugs • Provide excellent customer service to our customers • You should be responsible to exhibit capacity for critical thinking and analysis. • Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment Qualifications we seek in you Minimum qualifications • Graduate (Any Discipline except law) • Only Freshers are eligible • Fluency in English & Hindi language is mandatory Preferred qualifications • Effective probing skills and analyzing / understanding skills • Analytical skills with customer centric approach • Excellent proficiency with written English and with neutral English accent • You should be able to work on a flexible schedule (including weekend shift) Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Lets build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. **Note: Please keep your E-Aadhar card handy while appearing for interview.

Immediate Hiring for US Chat Process Location- Hyderabad Shift-: US shift (Night Shift) Cabs available Min 2 Yr Exp in International Chat Process Excellent Comms Sal 5 LPA Call@9205503253 / 9953262467 or share cv to sumit@shadowplacements.com Required Candidate profile Experience of International Chat Process is mandatory. candidate must have experience of live and multiple chat handling exp Domestic exp will not be considered Call@9205503253 / 9953262467

Key Responsibilities: Dedicated Candidates are required for handling International Inbound calls . Major job role will be to answer incoming calls from customers who want to place orders Respond to inquiries, provide general information. You will be a part of the contact team that believes in Delivering Joy. Through exceptional customer experience for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone Requirements: Should be a graduate ( not a constraint for deserving candidate) , must have international voice experience of minimum 6 months in reputed International BPO , flair for customer service , Excellent upselling skills, Should be comfortable with Rotational shifts/Offs

NOTE: Qualified in Technical Degrees (Btech, Diploma in technical qualification, B.ed, MBA, BCA, MCA, Mtech, Ba LLB and any niche qualification) are NOT ELIGIBLE. PRINCIPAL RESPONSIBILITIES: Work on the various front offices client tools as required for the specific queues and provide customer service through calls. Understand customer queries received through calls and act accordingly. Maintain a healthy and clean work environment & adhere to company policies and procedure. Continuous up gradation of process knowledge as required CRITICAL SKILLS REQUIRED: Excellent communication skills. Comprehension - Ability to clearly understand the problem statement Composition: - Ability to compose a grammatically correct, concise and accurate paragraph/essay/letter. Voice & Accent: - Neutral Accent & excellent Voice Skills Good analytical & drafting skills to respond back to the customer. Strong customer service focus: - - Ability to empathize with the customer - Prioritizing customer needs Has to be comfortable with regular night Shift Only Immediate Joiners Perks and Benefits: Cab Facility Shift Allowance Freshers preferred

NOTE: Qualified in Technical Degrees (Btech, Diploma in technical qualification, B.ed, MBA, BCA, MCA, Mtech, Ba LLB and any niche qualification) are NOT ELIGIBLE. PRINCIPAL RESPONSIBILITIES: Work on the various front offices client tools as required for the specific queues and provide customer service through calls. Understand customer queries received through calls and act accordingly. Maintain a healthy and clean work environment & adhere to company policies and procedure. Continuous up gradation of process knowledge as required CRITICAL SKILLS REQUIRED: Excellent communication skills. Comprehension - Ability to clearly understand the problem statement Composition: - Ability to compose a grammatically correct, concise and accurate paragraph/essay/letter. Voice & Accent: - Neutral Accent & excellent Voice Skills Good analytical & drafting skills to respond back to the customer. Strong customer service focus: - - Ability to empathize with the customer - Prioritizing customer needs Has to be comfortable with regular night Shift Only Immediate Joiners Perks and Benefits: Cab Facility Shift Allowance Freshers preferred Interested candidates can share their CV on 9740391528 with the subject line " CSA Kolkata" Regards, Ekata Datta

We are seeking a detail-oriented Data Entry Executive to manage and input data accurately. Responsibilities include maintaining databases, verifying information, and generating reports.

Role & responsibilities Shift Flexibility: Must be willing to work on a 24/7 rotational shift schedule, including nights, weekends, and holidays as per the duty roster. Customer Handling: Interact with walk-in customers at the kiosk, explain baggage service options, pricing, and assist with documentation and booking. Baggage Management: Physically handle customer baggagelift, tag, and transfer to the designated vehicle or warehouse location. Coordination with Logistics Partners: Ensure timely handover of packed baggage to our logistics partner; coordinate pickups and maintain proper logs. Operational Support: Maintain kiosk cleanliness, stock of packaging material, and basic records like billing and customer details. Communication Skills: Must have basic fluency in English and Hindi; confident in explaining services and upselling optional offerings. Preferred Background: Candidates with experience as management trainees or in operations/customer service roles preferred. Freshers not considered. Perks & Benefits: Group Term Life Insurance (Self) Medical Insurance (Self + 5 dependents) Personal Accidental Insurance (Self) Interested candidates can send their resumes to Email: krishna.kanth@avaanindia.com or Whatsapp: 9849590885

Job Title: Hiring for Voice & Non-Voice BPO Roles International & Domestic Process | Bangalore | Call Ameena Company: JobShop – India’s Largest BPO Hiring Firm Job Description: We are hiring for multiple voice and non-voice customer support roles across leading BPO companies in Bangalore. If you are looking for a rewarding career with great growth and earning potential, apply now! Roles & Locations: Domestic Technical Support (Voice) Whitefield, Bangalore Languages: English + Hindi 5 Days Working + 2 Way Cab Salary: Up to 30,000/month Min. 1 Year Experience Required International Technical Support (Non-Voice) Whitefield, Bangalore US Shift | 5 Days Working + 2 Way Cab Salary: Up to 26,000/month Min. 1 Year Experience Required International Customer Support (Non-Voice) Manyata Tech Park, Bangalore US Shift | 5 Days Working + 1 Way Cab Salary: Up to 26,000/month Min. 1 Year Experience Required International Customer Support (Voice – Fresher) Bellandur Tech Park, Bangalore US Shift | 5 Days Working + 1 Way Cab Salary: Up to 32,000/month Freshers / Experienced Can Apply International Customer Support (Voice – Experienced) Bellandur Tech Park, Bangalore US Shift | 5 Days Working + 1 Way Cab Salary: Up to 40,000/month Min. 1 Year Experience Required Desired Candidate Profile: Strong communication skills (English mandatory for international roles) Experience in customer service/technical support preferred Willingness to work in rotational or night shifts Immediate joiners preferred Perks and Benefits: Cab Facilities (1 or 2 way based on role) Fixed 5 Days Working Great Work Environment Growth Opportunities in MNCs On-the-spot offer letters for eligible candidates Call to Apply: Contact Ameena at 8095524000 or 9964080000

Role & responsibilities: Consultant Consultant: is responsible for meeting individual key performance metrics related to business processes assigned while adhering to quality standards under the guidance/supervision of identified mentor/lead. The employee is accountable for following process standard operating procedures. Also needs to identify various process related scenarios, perform proactive analysis around it and propose a solution or process improvement. Competencies: Ability to understand the basic nature of the domain and relating that to the entire value chain of mortgage and title insurance solutions, Time Share property, Claims Servicing & Claims Prevention etc. Should have basic knowledge of Mortgage and Title Insurance Concepts Ability to Retrieve relevant information using appropriate Online Business-related Websites Ability to use these tools to perform required search and collate information. Ability to Process Simple, Medium and High complexity tasks o Follow the set guidelines/framework while structuring all work products o Maintain compliance to the Quality metrics o Ability to display the culture of FTR (First Time Right) While processing orders o Ability to quickly unlearn / learn various tools, processes and controls to deliver effectively Preferred candidate profile: Fresher 2024 Graduate, Comfortable with Night Shift Interested candidates can contact to HR Muskhan OR can share their resumes to muskhan_s@trigent.com Regards, HR Muskhan Trigent Software muskhan_s@trigent.com

Skill required: Customer Operations - Voice - Service Desk Voice Support Designation: Customer Contact Comms New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsCustomer Operations - Voice - Help desk role - ticket resolutionRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. What are we looking for Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Customer Operations - Voice - Collections Processing Designation: Customer Contact Comms Associate Qualifications: BCom Years of Experience: 1 to 3 years Language - Ability: Portuguese - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Customer Operations - Voice - Help desk role - ticket resolutionManage OTC collection/disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning etc. Perform Cash Reconciliations and follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, ensure compliance to internal controls, standards, and regulations (Restricted countries). What are we looking for Account ManagementAbility to handle disputesStrong analytical skillsCommitment to qualityWritten and verbal communicationAccounts Receivable (AR) Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification BCom

Skill required: Customer Operations - Voice - Collections Processing Designation: Customer Contact Comms Associate Qualifications: BCom Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Customer Operations - Voice - Help desk role - ticket resolutionManage OTC collection/disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning etc. Perform Cash Reconciliations and follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, ensure compliance to internal controls, standards, and regulations (Restricted countries). What are we looking for Account ManagementAccounting ReconciliationAbility to establish strong client relationshipAbility to handle disputesAbility to manage multiple stakeholdersAbility to meet deadlines Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification BCom

Skill required: Voice - Customer Service Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Job Responsibilities / AuthoritiesReceive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the ticketing toolWalk customers/ Provide navigational support on self service portalEnsure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelinesPlace outbound calls to customers when required in line with Client / Company guidelinesWork productively whilst maintaining exceptional call/data quality standards in line with targetsContribute to the team through open and regular communication with peers / supervisorsAdhere to all company or departmental policies and procedures (personnel and operational)Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current processKeep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current processMaintain regular and punctual attendance in line with company policies and proceduresMinimise customer complaints and escalations by providing exceptional service and call controlLooking for a candidate who is good in communication and has good knowledge on metrics of Customer SupportNature of HR queries to be dealt with:Provide recruitment and onboarding support to new employeesUpdating personal records (Address, Name, emergency contact details) of the employeesHelping employees process their timesheets, updating payroll records and answering paystub related questions thus ensuring that employees are compensated correctly and on time.Helping employees obtain their verification of employmentHelping hiring managers in the recruitment processManage employee grievance queriesAdminister or change benefits, health plans, retirement plans, etc. What are we looking for Knowledge & Skill RequirementAbility to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet ExplorerGood technical aptitude with an ability to learn quicklyExcellent verbal and written communication skillsTyping speed 50 words per minuteEducational ProfileAny graduate from Govt. recognized universitiesExperience ProfilePrior international BPO work experience preferredFreshers acceptableNon-BPO work experience would be irrelevant Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Tech for Operations - Visual Basic for Applications (VBA) Programming Language Designation: SW/App/Cloud Tech Support Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions.The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering and delivery teams to identify and build innovative solutions. Major sub deals include AHO(Application Hosting Operations), ISMT (Infrastructure Management), Intelligent AutomationA software that enables building user-defined functions (UDFs), automating processes and accessing Windows API and other low-level functionality through dynamic-link libraries (DLLs). What are we looking for Must to have VBA skill Create automated workflows in excel for sharing data, importing data from databases and more.Perform advanced data analyses.Develop macros using VBA to streamline and accelerate project completionTarget automation that efficiently supports existing processes and optimizes workflows between office programs such as Access and excel.Familiarity with the excel interface. Basic understanding of array and looping contruct.Willingness to experiment and explore. Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Omnichannel - Customer Communications Designation: Delivery Operations Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereCustomer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints. Customer communications can happen over the phone, via text, over chat, or face to face. What are we looking for Adaptable and flexibleAbility to perform under pressureAgility for quick learningAbility to work well in a teamCollaboration and interpersonal skills Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: HM- Utilization Management - Healthcare Management Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Embedding digital transformation in healthcare operations end-to-end, driving superior outcomes and value realization today, and enabling streamlined operations to serve the emerging health care market of tomorrowYou will be a part of the Healthcare Claims team which is responsible for the administration of health claims. This team is involved in core claim processing such as registering claims, editing & verification, claims evaluation, and examination & litigation.The administration of hospitals, outpatient clinics, hospices, and other healthcare facilities. This experience includes day to day operations, department activities, medical and health services, budgeting and rating, research and education, policies and procedures, quality assurance, patient services, and public relations. What are we looking for Healthcare Utilization ManagementAbility to work well in a teamAdaptable and flexibleProcess-orientationWritten and verbal communicationCommitment to qualityHealth Insurance Portability & Accountability Act (HIPAA) Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Hiring For customer care executive International/ Domestic voice process Good communication skills with fluent English Salary : upto 3.5 LPA Location : Chennai Rotational shift & week off 5 day working Call or whatsapp CV : 6357157173 Required Candidate profile both way cab faclity is available within 15km area range Immediate joiner Only work from office Interview mode:Virtual Immediate joiner

Urgent Hiring for International Chat Support ( Customer Service ) Any Grad /Post Grad + 12 months exp In International Chat Support , Customer Care , Live chats , Dual chats exp required Salary Upto - 5LPA + Variables Whatsapp- Shubhani - 8595849767

Dear Candidate, Greetings from [24]7.ai India. Offline Interview for International chat support 11:00 AM to 3:00 PM [Monday to Saturday] Contact- 9891917203 Recruiter Name-Aftar Mention Aftar-121 on the top of your resume before coming for an interview in office. Designation: Associate and Senior Associate Responsibilities: International Voice process II English Communication Contacting existing customers as well as prospective customers Obtaining customer information and other relevant data Asking questions to the customer and understanding their need Resolving customer queries and issues related to the products and service Qualifications: PUC (12th)/ Diploma (3years) / undergraduates / BE / B.Tech and graduates from any stream are eligible to apply. Freshers & candidates with prior relevant (BPO) experience are eligible to apply. Salary Range: 3.00LPA to 3.75LPA + Incentives Benefits: 2 way free cabs Medical insurance for self and dependent 5 days working 2 days rotational offs Permanent / Rotational night shifts Interview Rounds: HR round Online Assessment ACM round Operations round Note: Registration code > HR Aftar (ARC code- 121) Contact - 9891917203 Immediate Joiner Work from office only No general day shifts Must have copies of all academic and experience (if applicable) certificates, Aadhar Card (mandatory). Candidates attended interview within 30 days are not eligible to attend. If shortlisted in the interview process, make sure to be active on calls and e-mails. Walk-in Timing - 10:00 AM to 3:00 PM [Monday to Saturday] [24]7.ai India address: Prestige Tech Platina, Kadubeesanahalli, Marathahalli Outer Ring Road, Bangalore 560087 Landmark: near JP Morgan Bus stop: Kadubeesanahalli bus stop Location : https://maps.app.goo.gl/XdrAwMa2tLUhKz6d9 Disclaimer : 24/7 Does not charge any fee or kind from anyone to apply with us or to get a Job Offer post successful selection & above posting is copyright protected.

Dear Candidate, Greetings from [24]7.ai India. Offline Interview for International chat support 11:00 AM to 3:00 PM [Monday to Saturday] Contact- 8147672559 Recruiter Name-Nikhil Mention Nikhil-120 on the top of your resume before coming for an interview in office. Designation: Associate and Senior Associate Responsibilities: International Voice process II English Communication Contacting existing customers as well as prospective customers Obtaining customer information and other relevant data Asking questions to the customer and understanding their need Resolving customer queries and issues related to the products and service Qualifications: PUC (12th)/ Diploma (3years) / undergraduates / BE / B.Tech and graduates from any stream are eligible to apply. Freshers & candidates with prior relevant (BPO) experience are eligible to apply. Salary Range: 2.50LPA to 4.00LPA + Incentives Benefits: 2 way free cabs Medical insurance for self and dependent 5 days working 2 days rotational offs Permanent / Rotational night shifts Interview Rounds: HR round Online Assessment ACM round Operations round Note: Registration code > HR Nikhil (ARC code- 120) Contact - 8147672559 Immediate Joiner Work from office only No general day shifts Must have copies of all academic and experience (if applicable) certificates, Aadhar Card (mandatory). Candidates attended interview within 30 days are not eligible to attend. If shortlisted in the interview process, make sure to be active on calls and e-mails. Walk-in Timing - 11:00 AM to 3:00 PM [Monday to Saturday] [24]7.ai India address: Prestige Tech Platina, Kadubeesanahalli, Marathahalli Outer Ring Road, Bangalore 560087 Landmark: near JP Morgan Bus stop: Kadubeesanahalli bus stop Location : https://maps.app.goo.gl/XdrAwMa2tLUhKz6d9 Disclaimer : 24/7 Does not charge any fee or kind from anyone to apply with us or to get a Job Offer post successful selection & above posting is copyright protected.

Looking for smart professionals to join our telecom process. Who should you be? Must be a Graduate. Must have good communication and written English skills. Good comprehension skills. Right attitude and eager to learn. Must have minimum 1 year experience in customer service profile. Location - Noida, Sector - 62 Working Days & Time - 5 Days a week, rotational shifts and off. Night shift allowances for Male. If interested, please call Sanjana on 8527257726.

Customer Operations CHAT India- Pune | Full-time (FT) | Customer Operations | Job ID_ Shift Timings Flexible 24x7 |Management Level -Team Leader Specialization International BPO, Chat eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. Candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, candidate must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Candidate must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyze information and evaluate results to choose best solutions and solve problems. Customer Operations Responsibilities Prepares performance reports by collecting, analyzing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews Minimum Qualifications Overall experience of 4+ years and should be a graduate or post graduate in any specialization Preferred Qualifications - Graduation in Computer Science, Computer Applications or related subjects eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of India leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India.

Customer Operations CHAT- Associate Process Manager India- Pune |Full-time (FT)|Customer Operations |Job ID_ Shift Timings Flexible 24x7 Specialisation International BPO, Chat Process eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. He/she must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyse information and evaluate results to choose best solutions and solve problems. Customer Operations Associate Process Manager Responsibilities Prepares performance reports by collecting, analysing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews Minimum Qualifications Overall experience of 4+ years and should be a graduate or post graduate in any specialisation Preferred Qualifications - Graduation in Computer Science, Computer Applications or related subjects

Customer Operations CHAT- Associate Process Manager India- Pune |Full-time (FT)|Customer Operations |Job ID_ Shift Timings Flexible 24x7 Specialisation International BPO, Chat Process eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. They must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. They must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyse information and evaluate results to choose best solutions and solve problems. Minimum Qualifications Overall experience of 4+ years and should be a graduate or post graduate in any specialisation Preferred Qualifications - Graduation in Computer Science, Computer Applications or related subjects Customer Operations Associate Process Manager Responsibilities Prepares performance reports by collecting, analysing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews eClerx Customer Operations eClerx Customer Operations specializes in improving end-to-end customer journeys by providing advanced analytics, automation, superior Omni channel customer support, and field technical operations. Transforming everyday touchpoints into superior customer experiences to help our clients improve sales and retention, while reducing costs and enhancing customer satisfaction. To know more about us, visit https://eclerx.com eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

Roles and Responsibilities Provide chat support to international clients through various platforms such as WhatsApp, Facebook Messenger, Telegram, Snapchat, Instagram Direct, Viber, KakaoTalk, Line, WeChat etc. Handle customer inquiries and resolve issues related to products/services offered by the company. Work on a rotational shift schedule including evenings (24x7) with weekends off. Meet performance targets set by the organization for quality standards and productivity metrics. Collaborate with team members to achieve common goals and objectives.