Job Title: Chat Process Executive Company: Ameyaa NXT Pvt. Ltd. Employment Type: Full-time About Us: At Ameyaa NXT Pvt. Ltd., we believe in reimagining customer experiences through innovation, empathy, and smart technology. We're a growing team that values communication, collaboration, and customer delight at every touchpoint. If you're someone who enjoys helping people and can do it with a smil over chat we’d love to meet you. What You’ll Do: As a Chat Process Executive, you'll be the digital voice of Ameyaa NXT. Your job is to support our customers via live chat, helping them solve problems, find answers, and have a smooth, satisfying experience with our services. Your day-to-day will include:Engaging with customers in real-time through live chat and messaging platforms. Providing accurate, helpful, and friendly responses to inquiries, complaints, or requests. Troubleshooting issues and guiding users toward quick resolutions. Collaborating with internal teams to resolve complex or technical issues. Logging conversations, tracking trends, and reporting feedback to help improve processes. Maintaining a consistent brand tone and high standard of customer support. What We’re Looking For:Good communication skills – you write clearly, professionally, and empathetically. Quick typing and multitasking abilities. Problem-solving mindset – you're calm under pressure and love finding solutions. Team player attitude – you're open to feedback and ready to grow with us. Prior experience in a chat process/customer support role is an advantage.

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Chat Process Executive