Chat and Mail Operator

0 years

1 - 2 Lacs

Posted:3 days ago| Platform: GlassDoor logo

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Work Mode

Remote

Job Type

Full Time

Job Description

Job Title: Chat and Mail Operator

Location: Hyderabad

Department: Customer Support / Operations

Job Summary

The Email & Chat Support Executive is responsible for handling customer queries through Chat and Mail Operator channels. The role requires strong communication skills, quick problem-solving abilities, and the ability to provide excellent customer service without voice interaction.

Key Responsibilities

  • Handle customer queries via Chat and Mail Operator in a professional and timely manner.
  • Provide accurate information related to products, services, orders, billing, or technical support.
  • Maintain a high level of customer satisfaction by resolving issues quickly.
  • Document customer interactions in the CRM system.
  • Coordinate with internal teams (technical, sales, logistics, billing, etc.) for faster resolution.
  • Follow communication scripts, company policies, and process guidelines.
  • Identify recurring issues and report them to the team lead/manager.
  • Meet process KPIs such as response time, quality score, productivity, and customer satisfaction.

Required Skills

  • Excellent written communication skills in English.
  • Good typing speed (20–30 WPM preferred).
  • Ability to multitask and manage multiple conversations simultaneously.
  • Basic computer knowledge: email writing, MS Office, and CRM tools.
  • Customer-centric attitude with patience and empathy.

Qualifications

  • Any Graduate / 12th Pass / 10th pass with good communication skills.
  • Freshers or candidates with BPO/Customer Support experience can apply.

Job Types: Full-time, Permanent, Fresher

Pay: ₹14,460.00 - ₹23,450.00 per month

Benefits:

  • Cell phone reimbursement
  • Internet reimbursement
  • Paid sick time
  • Work from home

Work Location: In person

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