Chat and Mail Operator

Job Title: Chat and Mail Operator

Location: Pune, Maharashtra
Experience: 0 – 1Years
Department: Customer Support

Position Overview:

We are seeking a customer-focused Email and Chat Support Specialist to provide timely, accurate, and professional assistance to our customers through written communication channels. This role is essential in ensuring customer satisfaction and maintaining our reputation for excellent service.

Key Responsibilities

Customer Communication

• Respond to customer inquiries via email and live chat in a timely and professional manner
• Provide accurate information about products, services, policies, and procedures
• Troubleshoot and resolve customer issues efficiently while maintaining a positive tone
• Document all customer interactions thoroughly in the support system

Skills & Requirements:

• Excellent written English communication skills.
• 10th / 12th / U Graduate Apply
• Typing speed of at least 25–30 WPM with accuracy.
• Strong problem-solving and multitasking abilities.
• Basic knowledge of MS Office.
• Freshers are welcome; prior Chat and Mail Support experience is an advantage.

Personal Attributes:

• Patient and empathetic approach to customer concerns
• Positive attitude and team-oriented mindset
• Self-motivated with strong time management skills
• Adaptable to changing priorities and procedures
• Commitment to continuous learning and improvement

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,600.00 - ₹21,500.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Paid time off

Work Location: In person