Channel Development Manager

As a Channel Network Manager in the specified Zone, your role involves establishing a robust network for Sales, Service, and Spares to meet customer expectations effectively. Your key responsibilities will include: - Implementing Sales and Service delivery processes through the Zonal/Area Team for new dealerships within the Zone - Ensuring compliance with Dealer Operating Standards for Sales and Service Infrastructure - Deploying Centralized Dealer Management Systems (DMS) and other IT platforms - Coordinating with the Zonal team for process and systems training - Providing support to the Zonal team/Channel for addressing Dealer concerns and enhancing Dealer Satisfaction - Identifying competency needs of departmental heads at dealerships - Guiding dealers in developing business plans and achieving targets - Developing Product and Sales training modules for dealer sales and service teams - Monitoring dealership infrastructure development and dealer appointment processes - Ensuring smooth dealer operations, including working capital management, tie-ups with financiers, and marketing support - Planning and implementing dealer communications - Conducting dealer performance audits and rewards programs - Deploying Corporate Identity Standards and sustaining CRM initiatives - Implementing CRM systems at dealerships for effective complaint/feedback management - Creating CRM schemes for different customer segments Qualifications Required: - MBA, Bachelors of Technology, Bachelor of Engineering Experience: - Minimum of 8-12 years of experience in a related domain Preferred Industries: - Not specified in the provided job description Additional Company Details: - Not specified in the provided job description,