The CFL Commissions Analyst serves as the subject matter expert and primary point of contact for all commissions-related matters within the Customers for Life (CFL) organization. This role provides critical support to our Customer Success and Services teams, ensuring the accurate and timely administration of their commission plans. By managing commission letters, performing detailed analysis in Anaplan, and resolving inquiries, the CFL Commissions Analyst fosters trust and transparency, playing a vital part in motivating our customer-facing teams.
Responsibilities:
- Owns the commission inquiry process for key stakeholders: Acts as the first point of contact for the Customer Success and Services teams, providing timely and accurate responses to all queries regarding commission statements, calculations, and policies.
- Manages commission plan administration : Leads the end-to-end process of creating, distributing, and maintaining commission plan letters for all eligible employees within the CFL organization, ensuring accuracy and compliance.
- Performs detailed analysis and investigations: Conducts both proactive and reactive analyses of commission data to identify trends, resolve discrepancies, investigate potential issues and implement processes to anticipate and mitigate potential risks. Leverages Anaplan and other tools to model scenarios and validate payouts.
- Collaborates with key teams: Works closely with Commissions, Finance, HR, and Operations teams to ensure data integrity, process alignment, and the correct application of compensation policies.
- Contributes to process improvement: Identifies opportunities to enhance the efficiency and accuracy of Commissions and general Operations processes and systems, contributing to documentation and a better stakeholder management and experience.
- Supports CFL Operations: Performs other Operational activities, supporting the wider CFL Operations team to meet CFL Stakeholder needs.
Education and Experience Required:
- First-level university degree or equivalent experience.
- Typically 3-5 years of experience in a relevant function, such as Commissions and/or Compensation. Related experience may include Sales Operations or Finance.
Knowledge and Skills:
- Strong communication skills (e.g., written, verbal). Fluency in English is required.
- Experience with compensation management tools, preferably Anaplan.
- Familiarity with CRM systems, especially Salesforce, is a plus.
- High proficiency in business applications, particularly Excel / Google Sheets, for data analysis and modeling.
- Exceptional attention to detail and a strong commitment to accuracy.
- Ability to handle sensitive and confidential information with the utmost discretion.
- Strong analytical and problem-solving skills, with an ability to investigate complex issues thoroughly.
- Skilled in cultivating strong, trust-based relationships with stakeholders at every level, driven by a dedication to customer service.
- Ability to work proactively and independently, managing multiple priorities to meet firm deadlines.
