About Us Always open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE. SUSE is a global leader in innovative, reliable and secure enterprise open source solutions, including SUSE Linux Enterprise (SLE), Rancher and NeuVector. More than 60% of the Fortune 500 rely on SUSE to power their mission-critical workloads, enabling them to innovate everywhere – from the data center to the cloud, to the edge and beyond. SUSE puts the “open” back in open source, collaborating with partners and communities to give customers the agility to tackle innovation challenges today and the freedom to evolve their strategy and solutions tomorrow. We are open in our roots and open in our approach, striving to be the most trusted open innovator in the World. Openness extends beyond our technology. Our vibrant community thrives on diversity and connectivity without borders. Linux Support Engineer Job Description About Us Always open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE. SUSE is a global leader in innovative, reliable and secure enterprise open source solutions, including SUSE Linux Enterprise Server, SUSE Rancher Prime, SUSE Multi Linux Manager, SUSE Edge. More than 60% of the Fortune 500 rely on SUSE to power their mission-critical workloads, enabling them to innovate everywhere – from the data center to the cloud, to the edge and beyond. SUSE puts the “open” back in open source, collaborating with partners and communities to give customers the agility to tackle innovation challenges today and the freedom to evolve their strategy and solutions tomorrow. We are open in our roots and open in our approach, striving to be the most trusted open innovator in the World. Openness extends beyond our technology. Our vibrant community thrives on diversity and connectivity without borders. Linux Support Engineer Job Description The Role As a Linux Support Engineer you will: Provide OS support to users of the SUSE Enterprise Linux product portfolio. Troubleshoot challenging complex, critical, and sensitive customer issues related to: Installation errors, configuration errors, out of the box not working functionality, booting issues. Investigate usage problems, unexpected product behaviour, performance degradation, and root cause analysis. Replicate customer issues in a technical lab environment to provide optimal solutions. . Communicate with customers through email, remote sessions, and occasionally via telephone. Be part of the APAC team which makes up a 24x7 (follow the sun) support organisation. Provide technical support and maintain professional communication with SUSE’s customers. Collaborate efficiently with your technical support colleagues, globally. Engage with development and product management on bugs and feature requests. Continuously contribute and collaborate on knowledge resources improvement and creation. This position is not eligible for remote work and will be based in our Bengaluru office. Be required to work on call and weekends based on a shift rotation policy. Preferred technical experience & skills A solid understanding and experience with the Linux operating system, preferably certified (SCA, RHCSA, LPIC-1). Several years of experience in a technical support role or as a system administrator for any Linux OS. The ability to troubleshoot various aspects of the Linux operating system. The ability to adapt to new technologies. Basic Bash scripting. Expertise or understanding (at minimum) in the below areas: High Availability / Clustering technologies Storage technologies (like SAN, multipathing, iSCSI, LVM) Networking concepts and protocols LDAP, Kerberos, Samba, Active Directory Non-x86_64 architectures Personal Attributes All candidates should be fluent in English (written and verbal) A strong sense of responsibility, self-motivation, and the ability to prioritise and organise multiple, simultaneous workloads. The ability to assess the customer situation and select the best path forward. Interpersonal communication skills, in both oral and written form. The ability to communicate complex technical information to customers in a clear and simple way. Experienced in providing a timely and accurate response and resolution to customer issues over the phone or electronically. The ability to work efficiently in a dynamic and collaborative environment with a team of highly skilled and motivated engineers. Respectful, patient, and professional approach in line with SUSE values. SUSE Values We are passionate about customers We are respectful and inclusive We are empowered and accountable We are trustworthy and act with integrity We are collaborative We are SUSE! Job What We Offer We empower you to be bold, driving your career to create the future you want. We celebrate and reward your achievements. SUSE is a dynamic environment that is evolving rapidly, thus requiring agility, strong entrepreneurship and an open mind. This is a compelling opportunity for the right person to join us as we continue to scale and prosper. If you’re a big thinker, obsessed by execution and thrive in a dynamic environment in which you can tangibly create a lasting legacy, ! We give you the freedom to be yourself. You will work in a global community of unique individuals – like you – with different backgrounds, talents, skills and perspectives. A truly open community where everyone is welcome, has a voice and is encouraged to reach their full potential regardless of age, gender, race, nationality, disability, sexual orientation, religion, or any other characteristics. Does it sound like the right fit for you? . A recruiter will contact you if your skills match our current or any future positions. In the meantime, stay updated on the latest SUSE news and job vacancies by joining our Talent Community . Job Services What We Offer We empower you to be bold, driving your career to create the future you want. We celebrate and reward your achievements. SUSE is a dynamic environment that is evolving rapidly, thus requiring agility, strong entrepreneurship and an open mind. This is a compelling opportunity for the right person to join us as we continue to scale and prosper. If you’re a big thinker, obsessed by execution and thrive in a dynamic environment in which you can tangibly create a lasting legacy, ! We give you the freedom to be yourself. You will work in a global community of unique individuals – like you – with different backgrounds, talents, skills and perspectives. A truly open community where everyone is welcome, has a voice and is encouraged to reach their full potential regardless of age, gender, race, nationality, disability, sexual orientation, religion, or any other characteristics. Sounds like the right fit for you? . A recruiter will contact you if your skills match our current or any future positions. In the meantime, stay updated on the latest SUSE news and job vacancies by joining our Talent Community . SUSE Values Choice Innovation Trust Community
About Us Always open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE. SUSE is a global leader in innovative, reliable and secure enterprise open source solutions, including SUSE Linux Enterprise (SLE), Rancher and NeuVector. More than 60% of the Fortune 500 rely on SUSE to power their mission-critical workloads, enabling them to innovate everywhere – from the data center to the cloud, to the edge and beyond. SUSE puts the “open” back in open source, collaborating with partners and communities to give customers the agility to tackle innovation challenges today and the freedom to evolve their strategy and solutions tomorrow. We are open in our roots and open in our approach, striving to be the most trusted open innovator in the World. Openness extends beyond our technology. Our vibrant community thrives on diversity and connectivity without borders. Account Executive Job Description Role Overview Drive strategic growth for SUSE by managing a portfolio of key accounts within a specified territory or industry. The Account Executive is responsible for identifying and capitalising on new business opportunities, deepening customer relationships, and aligning SUSE’s comprehensive value proposition with customer objectives. The role demands a high level of strategic thinking, the ability to collaborate with cross-functional teams, and a focus on delivering high-value solutions that enhance customer success and drive market share. Success in this role is measured by revenue growth, customer satisfaction, and the ability to effectively navigate large-scale account dynamics. Key Responsibilities Establish and enhance strong relationships with key stakeholders, including CXO-level executives. Building key relationships - Economic Buyer (internal customer), Technical Buyer (our liaison), Coach & Executive Buyer (Champion). Apply consultative-selling techniques to develop a deep understanding of client goals, challenges, and ambitions related to mission critical workloads and innovation. Serve as a trusted advisor by aligning SUSE's offerings with client needs, curating a precise mix of products, services, and solutions to address their challenges and deliver long term value. Take proactive ownership of your professional development by staying curious and embracing a growth mindset. Focus on driving your success, advancing your skills as a Sales professional, and deepening your expertise in the SUSE value proposition. Proactively identify and capitalise on upselling and cross-selling opportunities - leveraging customer knowledge, expertise on SUSE’s market presence and capabilities, and the competitive landscape. Monitor market trends and competitor activities to refine sales strategies and stay competitive. Consistently maintain CRM hygiene by updating all activity, opportunities & deals regularly - to manage the sales pipeline, provide accurate sales forecasts, and track performance. Serve as the primary point of contact for customers, managing all aspects of the sales process from initial contact, through negotiation and closing of complex sales deals, to handover to Customer Success for implementation and post-sale support, ensuring long-term value based relationships. Partner with the SUSE ecosystem of partners to enhance and bundle solution offerings, leverage their relationships with customers and extend business opportunities Collaborate on Account Plans with your counterparts across Pre-Sales, Inside Sales, Partner Ecosystem, Specialist Sales teams to deliver comprehensive solutions and help drive traction. Identify and prioritise key accounts each quarter that have a strong potential for adopting SUSE products and solutions - setting clear milestones and timelines to maximise opportunities for significant market share growth. Skills & Experience Experience in sales, and account management, with a proven track record of meeting or exceeding sales targets. Knowledge of the enterprise software industry - particularly solutions such as Linux Infrastructure, Hybrid Cloud, Container Management, Edge, Artificial Intelligence and Security. Excellent verbal and written communication skills, with the ability to influence senior stakeholders - presenting complex technical solutions in a clear and compelling manner. Analytical skills to understand market trends and apply insights to sales strategies. Strong problem-solving skills with a focus on finding innovative solutions to client challenges. Proven ability to work cross-functionally, collaborating with internal teams and external partners. Experience working with CRM tools (e.g., Salesforce, Clari) to manage pipelines and forecast sales accurately. Ability to apply enterprise sales methodologies, particularly MEDDPICC, Challenger or similar frameworks. Industry certifications in sales or IT are a plus. Understanding of Open Source and transformation topics, such as cloud-native application development and cloud migration. Job Sales What We Offer We empower you to be bold, driving your career to create the future you want. We celebrate and reward your achievements. SUSE is a dynamic environment that is evolving rapidly, thus requiring agility, strong entrepreneurship and an open mind. This is a compelling opportunity for the right person to join us as we continue to scale and prosper. If you’re a big thinker, obsessed by execution and thrive in a dynamic environment in which you can tangibly create a lasting legacy, ! We give you the freedom to be yourself. You will work in a global community of unique individuals – like you – with different backgrounds, talents, skills and perspectives. A truly open community where everyone is welcome, has a voice and is encouraged to reach their full potential regardless of age, gender, race, nationality, disability, sexual orientation, religion, or any other characteristics. Sounds like the right fit for you? . A recruiter will contact you if your skills match our current or any future positions. In the meantime, stay updated on the latest SUSE news and job vacancies by joining our Talent Community . SUSE Values Choice Innovation Trust Community
About Us Always open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE. SUSE is a global leader in innovative, reliable and secure enterprise open source solutions, including SUSE Linux Enterprise (SLE), Rancher and NeuVector. More than 60% of the Fortune 500 rely on SUSE to power their mission-critical workloads, enabling them to innovate everywhere – from the data center to the cloud, to the edge and beyond. SUSE puts the “open” back in open source, collaborating with partners and communities to give customers the agility to tackle innovation challenges today and the freedom to evolve their strategy and solutions tomorrow. We are open in our roots and open in our approach, striving to be the most trusted open innovator in the World. Openness extends beyond our technology. Our vibrant community thrives on diversity and connectivity without borders. Account Executive - Mumbai Job Description Role Overview Drive strategic growth for SUSE by managing a portfolio of key accounts within a specified territory or industry. The Account Executive is responsible for identifying and capitalising on new business opportunities, deepening customer relationships, and aligning SUSE’s comprehensive value proposition with customer objectives. The role demands a high level of strategic thinking, the ability to collaborate with cross-functional teams, and a focus on delivering high-value solutions that enhance customer success and drive market share. Success in this role is measured by revenue growth, customer satisfaction, and the ability to effectively navigate large-scale account dynamics. Key Responsibilities Establish and enhance strong relationships with key stakeholders, including CXO-level executives. Building key relationships - Economic Buyer (internal customer), Technical Buyer (our liaison), Coach & Executive Buyer (Champion). Apply consultative-selling techniques to develop a deep understanding of client goals, challenges, and ambitions related to mission critical workloads and innovation. Serve as a trusted advisor by aligning SUSE's offerings with client needs, curating a precise mix of products, services, and solutions to address their challenges and deliver long term value. Take proactive ownership of your professional development by staying curious and embracing a growth mindset. Focus on driving your success, advancing your skills as a Sales professional, and deepening your expertise in the SUSE value proposition. Proactively identify and capitalise on upselling and cross-selling opportunities - leveraging customer knowledge, expertise on SUSE’s market presence and capabilities, and the competitive landscape. Monitor market trends and competitor activities to refine sales strategies and stay competitive. Consistently maintain CRM hygiene by updating all activity, opportunities & deals regularly - to manage the sales pipeline, provide accurate sales forecasts, and track performance. Serve as the primary point of contact for customers, managing all aspects of the sales process from initial contact, through negotiation and closing of complex sales deals, to handover to Customer Success for implementation and post-sale support, ensuring long-term value based relationships. Partner with the SUSE ecosystem of partners to enhance and bundle solution offerings, leverage their relationships with customers and extend business opportunities Collaborate on Account Plans with your counterparts across Pre-Sales, Inside Sales, Partner Ecosystem, Specialist Sales teams to deliver comprehensive solutions and help drive traction. Identify and prioritise key accounts each quarter that have a strong potential for adopting SUSE products and solutions - setting clear milestones and timelines to maximise opportunities for significant market share growth. Skills & Experience Experience in sales, and account management, with a proven track record of meeting or exceeding sales targets. Knowledge of the enterprise software industry - particularly solutions such as Linux Infrastructure, Hybrid Cloud, Container Management, Edge, Artificial Intelligence and Security. Excellent verbal and written communication skills, with the ability to influence senior stakeholders - presenting complex technical solutions in a clear and compelling manner. Analytical skills to understand market trends and apply insights to sales strategies. Strong problem-solving skills with a focus on finding innovative solutions to client challenges. Proven ability to work cross-functionally, collaborating with internal teams and external partners. Experience working with CRM tools (e.g., Salesforce, Clari) to manage pipelines and forecast sales accurately. Ability to apply enterprise sales methodologies, particularly MEDDPICC, Challenger or similar frameworks. Industry certifications in sales or IT are a plus. Understanding of Open Source and transformation topics, such as cloud-native application development and cloud migration. Job Sales What We Offer We empower you to be bold, driving your career to create the future you want. We celebrate and reward your achievements. SUSE is a dynamic environment that is evolving rapidly, thus requiring agility, strong entrepreneurship and an open mind. This is a compelling opportunity for the right person to join us as we continue to scale and prosper. If you’re a big thinker, obsessed by execution and thrive in a dynamic environment in which you can tangibly create a lasting legacy, ! We give you the freedom to be yourself. You will work in a global community of unique individuals – like you – with different backgrounds, talents, skills and perspectives. A truly open community where everyone is welcome, has a voice and is encouraged to reach their full potential regardless of age, gender, race, nationality, disability, sexual orientation, religion, or any other characteristics. Sounds like the right fit for you? . A recruiter will contact you if your skills match our current or any future positions. In the meantime, stay updated on the latest SUSE news and job vacancies by joining our Talent Community . SUSE Values Choice Innovation Trust Community
Join SUSE's global HR team as an Employee Relations Specialist, reporting to the Global ER & People Policy Director. Our professional, committed, and dynamic team plays a pivotal role in fostering positive employee relations worldwide, contributing invaluable expertise to SUSE's success. This role primarily focuses on the Asia Pacific region, with a strong emphasis on India and China, managing ER case support (e.g., performance improvement plans, investigations), leading union relationships, and ensuring compliance with local employment legislation. You'll also have the unique opportunity to expand your expertise into other countries, supporting colleagues during peak workloads and holidays. This is an excellent development opportunity for those seeking to learn about global ER support within a collaborative environment that works closely with People Business Partners. **What You'll Do:** - ER Case Management & Advisory: Act as a trusted advisor to team members and leaders, providing timely guidance and expert support for resolving workplace issues (disputes, ill health, performance, conduct, separations). Manage external legal support across Asia Pacific. - Policy Development & Compliance: Ensure full compliance with country, federal, state, and local employment laws. Play a key role in developing and revising global SUSE people policies, managing employee handbooks, and conducting regular reviews to ensure alignment with SUSE's values and best practices. - Proactive ER & Change Leadership: Develop strategies to prevent workplace issues, using data and insights. Provide guidance on labor law requirements during change management projects and organizational transformations. - Values Champion: Act as a guardian and champion of SUSE's values, ensuring they guide all actions and foster an inclusive, supportive work environment. - Continuous Improvement: Identify opportunities, contribute to initiatives, and promote our brand as a People Team, consistently seeking ways to deliver best-in-class HR service. **What You'll Bring:** - Background in Labor Law, Human Resources degree, or equivalent practical work experience. - Proven experience in Employee Relations, with significant expertise providing support in India and China. - Demonstrated experience leading Union relationships and a thorough understanding of employer obligations. - Strong knowledge of employment laws and regulations in the countries you will support. - Exceptional communication and interpersonal skills, handling sensitive matters with confidentiality, empathy, and cultural awareness. - Strong problem-solving and conflict resolution abilities. - Fluency in English is required; Chinese language skills are highly valued. - Proficiency in Google Workspace or Microsoft Office suite. **Personal Attributes:** - Ability to work independently and collaboratively in a fast-paced, dynamic environment. - A deep commitment to promoting fairness, diversity, equity, and inclusion. - Growth mindset with a dedication to continuous learning and development. - High integrity, building long-term trust with colleagues and stakeholders. - Proven organizational skills and the ability to effectively prioritize competing tasks. If you are a big thinker, obsessed by execution, and thrive in a dynamic environment in which you can tangibly create a lasting legacy, this is a compelling opportunity for the right person to join us as we continue to scale and prosper.,
About Us Always open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE. SUSE is a global leader in innovative, reliable, and secure enterprise open source solutions, including SUSE® Linux Suite , SUSE® Rancher Suite , SUSE® Edge Suite , and SUSE® AI Suite . More than 60% of the Fortune 500 rely on SUSE to power their mission-critical workloads, enabling them to innovate everywhere – from the data center to the cloud, to the edge and beyond. SUSE puts the “open” back in open source, collaborating with partners and communities to give customers the agility to tackle innovation challenges today and the freedom to evolve their strategy and solutions tomorrow. For more information, visit www.suse.com . CFL Commissions Analyst Job Description The CFL Commissions Analyst serves as the subject matter expert and primary point of contact for all commissions-related matters within the Customers for Life (CFL) organization. This role provides critical support to our Customer Success and Services teams, ensuring the accurate and timely administration of their commission plans. By managing commission letters, performing detailed analysis in Anaplan, and resolving inquiries, the CFL Commissions Analyst fosters trust and transparency, playing a vital part in motivating our customer-facing teams. Responsibilities: Owns the commission inquiry process for key stakeholders: Acts as the first point of contact for the Customer Success and Services teams, providing timely and accurate responses to all queries regarding commission statements, calculations, and policies. Manages commission plan administration : Leads the end-to-end process of creating, distributing, and maintaining commission plan letters for all eligible employees within the CFL organization, ensuring accuracy and compliance. Performs detailed analysis and investigations: Conducts both proactive and reactive analyses of commission data to identify trends, resolve discrepancies, investigate potential issues and implement processes to anticipate and mitigate potential risks. Leverages Anaplan and other tools to model scenarios and validate payouts. Collaborates with key teams: Works closely with Commissions, Finance, HR, and Operations teams to ensure data integrity, process alignment, and the correct application of compensation policies. Contributes to process improvement: Identifies opportunities to enhance the efficiency and accuracy of Commissions and general Operations processes and systems, contributing to documentation and a better stakeholder management and experience. Supports CFL Operations: Performs other Operational activities, supporting the wider CFL Operations team to meet CFL Stakeholder needs. Education and Experience Required: First-level university degree or equivalent experience. Typically 3-5 years of experience in a relevant function, such as Commissions and/or Compensation. Related experience may include Sales Operations or Finance. Knowledge and Skills: Strong communication skills (e.g., written, verbal). Fluency in English is required. Experience with compensation management tools, preferably Anaplan. Familiarity with CRM systems, especially Salesforce, is a plus. High proficiency in business applications, particularly Excel / Google Sheets, for data analysis and modeling. Exceptional attention to detail and a strong commitment to accuracy. Ability to handle sensitive and confidential information with the utmost discretion. Strong analytical and problem-solving skills, with an ability to investigate complex issues thoroughly. Skilled in cultivating strong, trust-based relationships with stakeholders at every level, driven by a dedication to customer service. Ability to work proactively and independently, managing multiple priorities to meet firm deadlines. Job Sales / Customer Operations What We Offer We empower you to be bold, driving your career to create the future you want. We celebrate and reward your achievements. SUSE is a dynamic environment that is evolving rapidly, thus requiring agility, strong entrepreneurship and an open mind. This is a compelling opportunity for the right person to join us as we continue to scale and prosper. If you’re a big thinker, obsessed by execution and thrive in a dynamic environment in which you can tangibly create a lasting legacy, ! We give you the freedom to be yourself. You will work in a global community of unique individuals – like you – with different backgrounds, talents, skills and perspectives. A truly open community where everyone is welcome, has a voice and is encouraged to reach their full potential regardless of age, gender, race, nationality, disability, sexual orientation, religion, or any other characteristics. Sounds like the right fit for you? . A recruiter will contact you if your skills match our current or any future positions. In the meantime, stay updated on the latest SUSE news and job vacancies by joining our Talent Community . SUSE Values Choice Innovation Trust Community
About Us Always open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE. SUSE is a global leader in innovative, reliable, and secure enterprise open source solutions, including SUSE® Linux Suite , SUSE® Rancher Suite , SUSE® Edge Suite , and SUSE® AI Suite . More than 60% of the Fortune 500 rely on SUSE to power their mission-critical workloads, enabling them to innovate everywhere – from the data center to the cloud, to the edge and beyond. SUSE puts the “open” back in open source, collaborating with partners and communities to give customers the agility to tackle innovation challenges today and the freedom to evolve their strategy and solutions tomorrow. For more information, visit www.suse.com . Senior Solution Architect Job Description Position Purpose The Senior Solution Architect’s role is to fully understand a prospect’s business and technical scenario and develop and communicate a solution to that scenario leveraging SUSE products and services. The Senior Solution Architect exhibits a high level of sales and business maturity, operates independently in pre-sales and customer technical relationship activities, and has the proven ability to thoroughly understand business problems – including the bigger picture of the customer’s goals and strategies - and recommend the appropriate SUSE technology and service offerings and differentiators. A Senior Solution Architect interacts with prospective customers through executive meetings, discovery conversations, solution demonstrations, executive-level presentations, and follow-up discussions. The primary role of the Senior Solution Architect during an active sales engagement is to lead the development of technical trust within the customer that the proposed SUSE solution will address the customer’s problem and is the best choice over any competitive offering. During this process, the Senior Solution Architect will engage other experts and specialists within SUSE and partners in collaboration to create a complete and supportable technical solution. In addition to deal support, the Senior Solution Architect collaborates with sales account executives and partner executives to establish and develop ongoing technical trust within customers and partner organizations, and provides subject-matter expertise for marketing activities and events. As a senior member of the SUSE Solution Architecture team, this role requires a high level of autonomy and self-direction, and may also include coordination and mentoring of more junior team members. Objectives: Prospect Qualification : The Senior Solution Architect aids in qualifying prospects to assure they are well-aligned with SUSE’s go-to market product and solution capabilities. Pre-Sales Lifecycle Management : The Senior Solution Architect provides high quality, business-oriented and technical support to the sales team to assure the product-oriented aspects of the sales campaign are strongly aligned with the business objectives of the prospect throughout the sales cycle. Account Management : The Senior Solution Architect is responsible for the technical relationship with key accounts and should understand the business context and goals of customers in order to predict and identify ongoing opportunities and guide business users. Essential Job Functions Prospect and Customer Facing Own and progress opportunities through the qualification, definition, proof/evaluation, proposal and closure stages of the sales cycle with attention to timelines. Respond to the functional and business requirements and capabilities sections of RFI/RFPs Collaborate with the sales representative and prospect to ensure that the prospect’s business needs can be addressed with SUSE’s current and roadmap product and service capabilities. Listen, understand, and analyze the prospect’s business requirements and compose, validate, and present the best possible SUSE solution. Consult with and lead other SUSE experts – including product management, development, and technical specialists – in the development of the best solution to meet the customer’s business needs and SUSE commercial goals. Prepare and deliver value-based “fit to standard” demonstrations & presentations in support of sales cycles. Preparation may include customization of standard materials in order to ensure the delivery of an appealing and compelling presentation specific to each customer. Lead teams of solution architects in the implementation of proof-of-value and customer demos. Ensure that any demonstration meets the prospect’s key pain points and requirements, highlighting and differentiating SUSE’s capabilities. Prospect and Customer Technical/Solution Liaison Establish and maintain trust relationships with customers and prospects and understand their wider organizational context and objectives. Solicit and provide product feedback from customers and prospects. Identify new opportunities within new and existing customer accounts where SUSE solutions or products can be used. Internal Facing Advise internal senior management on the technical and business strategy within active deals. Maintain technical information records within opportunity tracking systems. Maintain alignment with Marketing and Product Management of existing and future SUSE capabilities and help drive product innovation. Keep up to date with any new SUSE solutions across the business lines. Understand functionality and interoperability of SUSE components. Collect and communicate competitive intelligence from the field Be a Go-To Person on competitive information for Products, Process, Industry and Verticals Exchange best practices and share knowledge within the Solution Architecture community Mentor more junior Solution Architect team members in becoming more effective in customer engagement, including handling objections and customer challenges Work with product management & development teams to influence the incorporation of key capabilities that increase the competitiveness of SUSE’s product offering. Requirements Customer-Oriented Skills Experience engaging with senior leaders (up to CxO level) on various solutions and business problems. Able to listen to and analyze a prospect’s requirements, understand and incorporate the customer’s context and aspirations, and to present to solutions with a compelling technical and business value Demonstrated ability to translate business problems into technical requirements, and technical solutions into business value. Provide pre-sales support to large & well-qualified deals Ability to review and customize Proof-of-Value documents involving SUSE technologies & services. Able to work independently and manage and appropriately prioritize multiple simultaneous customer opportunities Ability to provide guidance and consult with customers at multiple levels of an organization. Business and Leadership Skills Demonstrate a team attitude and leadership Ability to act as a mentor due to outstanding character, judgment and knowledge Excellent written and verbal communication skills Proven ability to manage time and deliver on deadlines Experience developing and presenting clear and concise product briefings Proven ability to unearth business requirements & drivers Proven ability to map business drivers & initiatives to technology offering & differentiators Able to lead teams of solution architects delivering on Proofs-of-Value and customized demonstrations. Ability to lead discovery meetings to identify business value and ROI for complex business challenges Technology and Consultative Skills Strong understanding of SUSE’s products including internal architecture, with an ability to leverage these in the sales cycle. Strong experiences with implementation of SUSE technologies in customer projects or Proofs-of-Value. Expert in providing best practices to customers and helping with IT Strategy and implementation planning related to SUSE solutions domain Have strong technical understanding and speaking knowledge about SUSE's products and capabilities Education and Experience 5+ years prior experience in a customer-facing pre-sales / solution architect role In depth as well as hands-on experience and knowledge on Kubernetes, Kubernetes Security, Artificial Intelligence, Linux, High Availability, Virtualization technology such as KVM, Kubevirt Understanding and experience of CI/CD, DevOps, scripting Bachelor’s degree in computer science, mathematics, engineering or similar STEM qualification and/or work experience Understanding of business infrastructure technology Experience with open source software development concepts Experience with Business Infrastructure concepts Job Sales What We Offer We empower you to be bold, driving your career to create the future you want. We celebrate and reward your achievements. SUSE is a dynamic environment that is evolving rapidly, thus requiring agility, strong entrepreneurship and an open mind. This is a compelling opportunity for the right person to join us as we continue to scale and prosper. If you’re a big thinker, obsessed by execution and thrive in a dynamic environment in which you can tangibly create a lasting legacy, ! We give you the freedom to be yourself. You will work in a global community of unique individuals – like you – with different backgrounds, talents, skills and perspectives. A truly open community where everyone is welcome, has a voice and is encouraged to reach their full potential regardless of age, gender, race, nationality, disability, sexual orientation, religion, or any other characteristics. Sounds like the right fit for you? . A recruiter will contact you if your skills match our current or any future positions. In the meantime, stay updated on the latest SUSE news and job vacancies by joining our Talent Community . SUSE Values Choice Innovation Trust Community