Central Revenue Manager

Job Designation:

Location:

Responsibilities:

1. Central Reservations

To handle all room reservations over digital media (Telephonic, WhatsApp etc.) for the Company

To understand and pass on the Company's accommodation policy on reservations and cancellations

To attend reservation enquiry calls and analyze market status to suggest necessary changes

To get feedback on customer stays after their checkouts

To lead the team of Central Reservation Executives and monitor their performance

To raise and close any concerns raised by the customers during their stay

To sell the Jungle Passes to prospective customers

To handle reservations of Villa & Hotel categories of the Company offerings

To handle any other business related to reservations as and when required

2. OTA Management

To assist in listing new properties on different OTAs

To handle external systems like channel manager, web booking engines, rate comparison tools, online

travel agents extranets etc

To conduct pricing analytics on regular basis for each business location and suggest price ranges

To perform competitive analysis for each location and suggest modifications in our listings

To provide suggestions for revenue generation and maximization

To co-ordinate with the channel manager, software vendors for any availability, rate or booking

integration issues

To assist work towards revenue maximization on every front

3. Central Operations

Conduct regular meetings with the property managers as a part of quality check

Monitor and maintain inventory management process and the execution of the same

Coordinate with other departments to maintain sync between all the members of a property

Monitor and guide the ground staff for regular check-ups on repair & maintenance issues

Implement the Company policies at the ground level to create a conducive work environment

Assist the HR department as and when required to resolve conflicts of the ground staff

Innovate and suggest new ideas and methods to improve the existing operational processes

Operate and guide other employees for Point-of-Sale (POS) system for F&B orders

To create daily MIS reports and submit them to the reporting manager

Qualifications & Desired Skills:

A bachelor's degree in hospitality management

Operational management experience

Ability to interpret and analyze consumer behavior

Fluency in computer operations, Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)

Tele-calling, tele sales experience

Strong communication & customer service

Proficiency in PMS & OTA platforms

Accuracy & attention to detail

Sales & upselling skills

Multitasking & time management

Problem-solving & coordination

Basic accounting & billing knowledge

Salary & Benefits:

Contact Person:

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