Center Manager

Role & responsibilities

• Responsible for monitoring the Administrative , Operational and Technical aspects & smooth functioning of the centre as a whole with emphasis on the Slimming and Beauty Sections in the Centres in order to ensure the optimum capacity utilization and quality service delivery to provide client delight.

• Work with Sales team members & Slimming / Beauty In-charges to ensure meeting of in-house sales targets that may be set from time to time. To give realistic sales targets to individual staff members and monitor the same on a daily basis aiming towards the achievement of centres sales target

• Regular monitoring of client follow-up data wherever required and self follow-up for special clients including VIPs and Doctors.

• To ensure that the staff attrition does not overshoot a maximum limit as specified by the Corporate. To ensure that all relevant contracts are in place for all staff members.

• To oversee duty roster & identify staff capable of multitasking and sending them for respective trainings for upgradation.

• To oversee monthly budget of the centre & team operations to bring down non-essential overhead costs without impacting quality of service.

• Resolve escalated client issues and proactively initiate and reduce possible causes of complaints by customers. To ensure any client complaints is resolved within the next 7 days in case corporate intervention is required, else to resolve within the next 48 hours at the centre level itself. To ensure complete and fair compliance of the Customer Complaint SOP

If interested please share your resume at sahajpreet.arora@vlccgroup.com