Center Manager

We are India's premier rage-release experience, creating safe, unforgettable spaces where people let go, release stress, and reset emotionally by breaking things. We dont just host sessions — we deliver controlled chaos, relief, and joy. Check our website rageroom.in to know more. Timings: Tuesday to Sunday, 11 AM to 10:30 PM (mondays are a holiday) We’re looking for a Center Manager to run our Indiranagar center (2 minutes from Indiranagar Metro Station) with ownership, discipline, and heart. Key Responsibilities 1) Operations Management Oversee day-to-day operations of the Rage Room and Neon Paint experiences Ensure all rooms, equipment, and tools are clean, safe, functional, and session-ready Manage inventory of breakable items, safety gear, consumables, and supplies Maintain operational discipline, cleanliness, and readiness at all times 2) Customer Experience Handle inbound IVR calls and assist customers with bookings and queries Greet customers warmly and set the tone for a safe, exciting experience Deliver clear safety briefings and explain session procedures confidently Help customers choose the right packages and equipment based on their needs Monitor sessions to ensure safety, comfort, and satisfaction Guide customers through the experience to ensure it is therapeutic, fun, and stress-relieving 3) Safety & Compliance Conduct regular safety inspections and risk assessments Ensure strict adherence to safety protocols during every session Train staff on customer safety, equipment usage, and emergency procedures Handle incidents calmly, responsibly, and according to protocol 4) Sales & Lead Management Engage with inbound leads over calls and messages Follow up with interested customers to close bookings Upsell packages, add-ons, and experiences where relevant 5) Marketing & Promotion Collaborate with the marketing team to create on-ground and digital content Support social media engagement through reels, stories, and customer moments Assist in executing promotions, campaigns, and special events Help make the center visually appealing and content-ready at all times 6) Customer Feedback & Improvement Collect customer feedback after sessions Analyze feedback to identify patterns and improvement areas Implement service improvements based on insights and suggestions This role is ideal for someone who is reliable, customer-obsessed, safety-driven, and excited to run a high-energy experiential space independently. You won’t just manage a center — you’ll be trusted to own it. If this sounds deeply meaningful to you, please apply and let's connect.