Center Management (Sales & Ops) - Robotics Education

Job Description

Job Summary: DIYA is seeking for a dynamic and customer-oriented Center Manager to lead the daily operations and drive student enrolments at our Robotics Education Center. The ideal candidate will be responsible for managing the center's functioning, handling walk-in inquiries from parents/students, and ensuring smooth academic operations. Achieving B2B / B2C sales targets through cold calling and direct communication. Job Description: Center Management: •Oversee daily operations of the Robotics Center including student classes, parent interactions, and staff coordination. •Welcome and handle walk-in inquiries from students and parents; explain course offerings and encourage enrolments. •Manage class schedules, ensure faculty availability, and track student progress and attendance. •Organize demo classes, exhibitions, and parent meetings as required. B2C Sales (Parent/Student Enrolments): •Attend to walk-in and phone/email inquiries from parents and students. •Provide detailed course information, offer personalized recommendations based on student interests. •Follow up on leads from marketing campaigns, events, or referrals and convert them into enrolments. •Maintain high standards of customer service and parent satisfaction. B2B Sales (School Partnerships): •Conduct cold calling and proactive outreach to schools to introduce DIYA Robotics' Robotics programs. •Build and maintain strong relationships with school authorities including principals, academic coordinators, and trustees. •Schedule and conduct in-person/virtual meetings and presentations for school decision-makers. •Drive school-level partnerships and bulk program enrolments. •Achieve monthly and quarterly targets for school outreach Reporting: • Maintain accurate records of leads, sales (B2B and B2C), enrolments, payments, and feedback. •Use tools and Gsheets to track performance and generate weekly/monthly reports. Required Skills •Excellent communication and interpersonal skills •Spoken Hindi is an added advantage •Strong organizational and multitasking abilities •Passion for education and working with children Show more Show less