Center Head

Role & responsibilities

Leadership and Team Management:

1. Recruit, induct, and orient new staff as per SOPs, fostering a high-performance culture.

2. Lead and develop the Centre team to enhance performance, service delivery, and service efficacy

    (inform staff about monthly promotional offers and incentive - Individual Sales, Execution and Product targets).

3. Monitor staff attrition and ensure target retention rates.

Sales Excellence

1. Solution and make a sale based on individual client requirements.  

2. Set and achieve centre (& self) sales targets, driving revenue growth and maximizing profitability.

3. Plan and execute sales events in coordination with Corporate.

Customer Excellence:

2. Liaise with the Corporate Office for updates, technical inputs, and stock availability.

3. Implement corporate policies and SOPs, conducting audits and reviews for compliance.

4. Ensure compliance with zero sessions SOP and timely completion of documentation and software entries.

5. Conduct regular client progress monitoring and organize periodic meetings to resolve issues.

Operational Excellence:

2. Ensure staff uniforms and grooming, cleanliness, hygiene, and maintenance of the Centre, promoting a positive work environment, appliances upkeep & maintenance.

4. Optimize appointment planning and infrastructure utilization for operational efficiency,

5. Ensure timely software entries & data submission and tracking staff performance to meet targets.

6. Lead all Compliances management for Centre.

7. Regular monitoring of inventory for retail and consumption products and replenishment process.

8. Monitor and ensure the timely entry of staff roaster in Zenoti.

9. Follow the inventory management process and timely entries in Zenoti as per defined guidelines.

Business Profitability

1. Achieve monthly, quarterly and yearly financial targets (revenue and profit margins) for the Centre.

2. Regularly analyse financial metrics and take corrective actions to optimize profitability through cost control, resource allocation, and service efficiency.

Preferred candidate profile

1. Strong leadership, and people management skills.

2. Effective & efficient operations management skills.

3. Excellent communication and interpersonal skills.

5. Solution & deliver sales as per client segmentation guidelines and individual requirement.

6. Set and achieve Centre & respective category sales, driving revenue growth and maximizing profitability.

7. Financial acumen and ability to manage P&L.

8. Technical knowledge in beauty & slimming services to level required for job. Can be trained on, if no prior.