Center Head

Role Overview
The Clinic Centre Head is accountable for the overall performance of the clinic - owning revenue, customer experience, and operational excellence. This role involves leading cross-functional teams (slimming, beauty, dermatology, and support staff), driving sales, ensuring compliance, and delivering a superior client experience aligned with brand standards.Key ResponsibilitiesBusiness & Sales Growth

• Deliver clinic revenue and profitability targets.
• Drive sales through consultations, upselling, cross-selling, and service bundling.
• Track daily/weekly MIS and ensure KPIs are met.
  

Operations & Service Excellence

• Ensure smooth functioning of all clinic services (slimming, beauty, dermatology, wellness).
• Maintain hygiene, safety, and quality standards.
• Oversee inventory, billing, and cash management processes.
  

Team Leadership

• Manage, coach, and motivate the clinic team (Centre staff, Slimming Heads, Beauty Heads, Counselors).
• Conduct regular reviews and performance appraisals.
• Build a culture of accountability, service, and sales focus.
  

Customer Experience

• Ensure every client receives a consistent, high-quality experience.
• Resolve escalations and ensure high NPS & client retention.
• Implement loyalty and referral programs.
  

Compliance & Reporting

• Adhere to company SOPs and statutory requirements.
• Ensure proper documentation for audits and reviews.
• Provide regular performance updates to regional leadership.
  

Business Development

• Build local tie-ups (RWAs, corporates, gyms, wellness camps) for footfall generation.
• Partner with marketing & BTL teams for city-specific activations.
  

Candidate Profile

• Graduate / MBA preferred.
• 6-10 years of experience in healthcare, wellness, hospitality, or retail services.
• Proven track record of delivering revenue & leading teams.
• Strong leadership, communication, and problem-solving skills.
• Customer-first mindset with high ownership.
• Open to working in a fast-paced, target-driven environment.

Desired Skills and Experience

Team Leadership, Client Relationship Management, Revenue Generation, wellness and beauty, nutritrion, Sales