Cental Reservation Manager

Job Summary:The Central Reservation Manager is responsible for overseeing all reservation activities across multiple properties from a centralized location. This role ensures accuracy, efficiency, and excellent customer service in handling bookings, while supporting sales and revenue goals through effective inventory and rate management.Key Responsibilities:

• Oversee the operations of the central reservations team handling bookings for all group properties.
• Ensure all incoming reservations (phone, email, web, OTAs, and travel partners) are processed accurately and promptly.
• Manage room inventory and allocations in coordination with individual property teams and the revenue manager.
• Implement and monitor rate strategies across all distribution channels to maximize occupancy and revenue.
• Maintain and update availability, rates, and special offers in the PMS, CRS, and channel managers.
• Train, guide, and supervise the central reservations team to ensure consistent service quality and adherence to SOPs.
• Liaise with Sales, Revenue, and Front Office teams to ensure alignment on promotions, group bookings, and VIP reservations.
• Handle escalated customer complaints or reservation issues with professionalism and urgency.
• Analyze booking trends and prepare regular performance reports (pickup, source mix, conversion rates, etc.).
• Monitor guest preferences and feedback to enhance the booking experience and improve conversion.

Qualifications & Skills:

• Bachelor’s degree in Hospitality Management, Business, or related field.
• 4–6 years of hotel/resort reservations experience, with at least 2–3 years in a leadership role in a multi-property or centralized setup.
• Strong knowledge of PMS, CRS, and channel managers (e.g., Opera, IDS, Amadeus, SynXis, Cloudbeds).
• Deep understanding of revenue management principles, OTA management, and GDS platforms.
• Exceptional communication, team management, and organizational skills.
• Proficient in MS Office; knowledge of BI or reporting tools is a plus.
• Ability to work under pressure and multitask in a fast-paced environment.

Preferred:

• Experience in managing reservations across multiple leisure/luxury properties.
• Familiarity with CRM tools and guest loyalty programs.
• Multilingual capabilities are an advantage.

Job Type: Full-time

Pay: ₹40,000.00 - ₹50,000.00 per month

Benefits:

• Food provided
• Provident Fund

Schedule:

• Day shift
• Morning shift

Work Location: In person

Speak with the employer
+91 9620007775