CDE Solutions Specialist (Shift work)

This position will offer a remote work schedule and will require time zone availability in support of one or more of the following regions: Americas, Europe, Australia. Typical work hours will be: 5:00 AM to 2 PM IST.

Job Duties:

• Support company-wide administration of our ProjectWise and/or ACC platforms, including engagement with users across all aspects of our business.
• This role may require time zone availability in support of one of the following regions: Americas, Europe, Australia.
• Position will be providing timely resolution of support tickets, implementing quick fixes to common issues, maintaining CDE user accounts and information security, or escalating complex issues to senior support team members or vendor contacts
• Assist project teams and support the continuous improvement of our CDE platforms and ongoing implementation of standardized templates and managed workspaces; help drive global compliance with information management standards
• This role involves regular collaboration with internal business stakeholders, including regional administrators, project managers, BIM/IM specialists, IT business partners, and some limited outreach to external vendor contacts and users of our CDE platforms.
• Coordinate with external platform providers and with AECOM IT to troubleshoot issues related to supporting application infrastructure.
• Identify opportunities to update existing documentation and training programs to keep resources current and relevant; produce new documentation and responses to FAQs
• Effectively handle high-pressure situations, especially when dealing with complex mega-project requirements across numerous stakeholders.
• Support major projects with little to no supervision, while coordinating and directing other administrators as necessary.
• The selected candidate is required to attend the office regularly to fulfill their responsibilities.

Minimum Qualifications

• Bachelors degree with at least 4 years of experience administering ProjectWise, BIM360/ACC, Sharepoint and/or other similar CDEs.
• Experience in the use of authoring tools for engineering design and construction simulation; CAD Management and/or CAD/Industry knowledge is an advantage.
• Excellent written & verbal communication and problem-solving skills
• Must have the aptitude to learn new technical tools required for the role.
• Contributes ideas and suggestions during design and technical meetings
• Continuously trains, adheres and learns from peers within the organization.
• Participate in the development of peers, providing technical and design advice.
• Proficiency in English communication, both written and verbal.

Preferred Requirements:

• Bachelors degree with at least 5+ years of experience administering ProjectWise, BIM360/ACC, SharePoint and/or other similar CDEs.
• Advanced development and scripting/automation skills is preferred.