Cctv Operator

Job Title

About the Role:

We are seeking a vigilant, detail-oriented, and technically proficient CCTV Technician to join our Global Security Operations Center (GSOC). The ideal candidate will be responsible for real-time surveillance of CCTV feeds across our global facilities, ensuring adherence to company-defined security and compliance protocols. This position plays a critical role in early detection, documentation, and escalation of compliance breaches or suspicious activities.

Key Responsibilities

• Live Monitoring: Continuously monitor live CCTV footage across all global centers to ensure operational integrity and adherence to security protocols.
• Compliance Oversight: Ensure all monitored activities align with organizational policies, SOPs, and regulatory standards.
• Incident Detection & Documentation: Identify any compliance violations, unusual behaviors, or security breaches. Accurately document incidents with supporting video evidence and detailed logs.
• Escalation & Reporting: Promptly escalate violations or critical observations to relevant stakeholders and security leadership. Generate structured reports for internal audit and action.
• System Maintenance Support: Liaise with IT/security teams to ensure all CCTV systems are functioning optimally. Report any technical issues for timely resolution.
• Shift Handover & Communication: Maintain clear and concise shift handover notes and brief incoming technicians on current issues, ongoing observations, and incidents. Confidentiality & Integrity: Handle all visual data and reports with the utmost confidentiality and adhere to data protection regulations.
  

Required Skills & Qualifications

• Proven experience in CCTV operations, surveillance monitoring, or security system management.
• Familiarity with GSOC or centralized monitoring environments is an advantage.
• Sound understanding of compliance and security protocols.
• Strong observational and analytical skills with attention to detail.
• Ability to remain alert and focused during long monitoring shifts.
• Proficient in preparing incident reports and maintaining logs.
• Excellent communication skills, both verbal and written.
• Basic understanding of networking and video management systems preferred.
  

Working Conditions

• Shift-based role including night, weekend, or holiday coverage as per GSOC schedule.
• Indoor, high-security, controlled environment with access to sensitive information.
  

Join us in safeguarding our global operations through proactive surveillance and unwavering commitment to compliance