CBG:CB SRM

About Commercial Banking Group

The Commercial Banking Group is responsible for delivering One Axis to clients with a turnover between Rs 10 Crs to Rs 250 Crs by offering products & solutions around forex, trade, payments, cash management and tax payments along with retail products like salary, trust services, forex, commercial card, credit cards etcAbout the RoleThe Relationship Manager will be responsible for nurturing Corporate client relationships through continuous client engagements and risk profiling The RM will be responsible for identification of potential customers and providing them customized solutions as per their requirements The position entails client management and acquisition with a key focus on expanding the Asset under Management Key capabilities include working in a dynamic and fast-paced environment with cross-functional teams to design, collaborate with multiple stakeholders and provide tailored investment products aligned to customer needs The center of all client engagements will be to ensure superior customer experienceAcquire new to bank SME customers by providing corporate banking solutions while maintaining high service standardsMaintain complete customer profile including the risk profile, demographics and assets in the bankEnrich relationships and garner higher wallet share through customer engagement activities and increase customer stickiness by offering corporate banking products like Tax payment, Internet Banking, trade products, CMS etcDeepen the existing relationships by providing them Corporate solutions like Trade & Forex, CMS & SME LoansIdentify potential customers who can be sold tailored products to enhance product penetrationAcquire new customers by converting referral leadsAchieve targets as assigned by the organization on a monthly basisRecord and track all engagement activities through the CRM systemCoordinate with Service Team to resolve any issue raised by the clientComply with KYC/SEBI rules, regulations, and legislation governing the BankQualificationsGraduate/ Post-Graduate from a recognized instituteExperience in Business Banking, Treasury and Foreign exchange field is preferredRole ProficienciesKnowledge of banking products and servicesAbility to manage complex client situationsGood communication (both verbal and written) skill in both English and the local languageAbility to handle pressure and meet deadlinesGood networking and relationship building skills