Catalog Specialist

Location : Remote

Years of experience : 0- 1

Immediate Joiners only

Catalog Specialist who will act as the first level of support for address resolution, geocode correction maps edits, driver support and static route management in Last Mile along with other operational issues and

activities related to Transportation process and optimization.

Your efforts will impact on our customers directly! This job requires you to constantly hit the

ground running and the corrections/edits you perform will ensure successful deliveries. Your ability to learn quickly and work on disparate and overlapping tasks will define your success. This job will enable you to experience a breadth of impact across multiple Engineering and Operations groups.

This includes, but is not limited to:

• Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions
• Identify patterns emerging in the audit sand contribute to process/program improvements
• Provide timely responses to stakeholders on related tasks as per SOP and SLA
• Systematically escalate problems to the relevant owners/teams according to pre- determined process
• Maintain records of day-to-day work by updating tracker or workflow tools
• Meet business metrics and goals i.e. SLA, productivity, quality and utilization benchmarks
• Understand performance metrics for driving business goals