Catalog Specialist

Amazon

0 - 6 years

4 - 5 Lacs

bengaluru

Posted:1 hour ago| Platform:

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Skills Required

product management outbound process analytical workflow vas customer service customer experience ms office operations auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Under general supervision, follow pre-defined processes, guidelines, and SOPs to perform tasks with high levels of accuracy and productivity
Tasks including interacting and coordinating with customers, gathering and presenting customer feedback and ensuring Amazon remains competitive, wide selection and good product information and solving challenging operational goals.
Also include maintaining records of work, tracking business workflow, escalating deviations.
Report audit results and communicate them to others within the organization.
Analyze data and identify new trends/patterns.
Identify generic patterns in cx escalations and to be translated into guidelines and SOPs to improve overall escalation process.
Provide feedback to streamline existing processes to help the team achieve more consistent results with high quality.
Should be open to working on Saturday Sunday, with any other 2 days of the week as off. Bachelors degree
Speak, write, and read fluently in English
Experience with Microsoft Office products and applications Knowledge of Excel at an advanced level

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