Care Manager ( Guest Engagment Manager )

• Job Title

  : Care Manager (Guest Engagement Manager)

• Location

  : Jaipur
•  

  Industry

  : HealthTech | Mental Health & Wellness
•  

  Type

  : Full-time 

About Us –

If you're looking to make a real impact at the intersection of healthcare, technology, and empathy, SoulBol is the place to be.

Key Responsibilities:

• Act as a dedicated point of contact for guests post their initial interaction with the platform.
• Build and maintain trusting, long-term relationships with guests by offering consistent support and communication.
• Coordinate with guests to help them schedule follow-up sessions and manage rescheduling or cancellations smoothly.
• Ensure guests have a seamless experience on the platform — from logging in to accessing sessions.
• Track guest progress and check in periodically to ensure their wellness needs are being met.
• Collaborate with mental wellness consultants and internal teams to ensure continuity of care.
• Handle queries or concerns with empathy, discretion, and efficiency
• Maintain accurate records of guest interactions and feedback in CRM systems , Share insights or feedback from guests with the product and operations teams to improve service quality.

What We’re Looking For:

• Excellent interpersonal and communication skills (both verbal and written).
• Strong empathy, patience, and a service-oriented mindset.
• Prior experience in client servicing, relationship management, or healthcare/wellness support preferred.
• Ability to handle sensitive information with confidentiality.
• Organized and detail-oriented with good follow-up skills
• Proficiency in using CRM tools, spreadsheets, and virtual meeting platforms.
• Fluency in English and Hindi (additional languages are a plus)