Care Manager (Guest Engagement Manager)

As a Care Manager (Guest Engagement Manager) at SoulBol in Jaipur, you will play a crucial role in promoting accessible, empathetic, and stigma-free mental health services through a unique combination of human care and technology. You will be part of SoulBol's HealthTech platform, connecting individuals with verified psychologists, therapists, and mental wellness professionals to offer timely, judgment-free, and personalized support. Your responsibilities extend beyond therapy sessions as you strive to create a safe digital ecosystem for healing, growth, and preventive care alongside a team of dedicated professionals and innovative leadership. Key Responsibilities: - Act as the primary point of contact for guests post their initial platform interaction - Build and nurture long-term relationships by providing consistent support and facilitating follow-up sessions - Ensure guests have a seamless experience on the platform and monitor their progress regularly to address wellness needs effectively - Collaborate with mental wellness consultants and internal teams to ensure continuity of care - Handle guest queries and concerns with empathy, discretion, and efficiency while maintaining accurate records in CRM systems - Provide insights and feedback to enhance overall service quality Qualifications Required: - Excellent interpersonal and communication skills, both verbal and written - Strong empathy, patience, and a service-oriented mindset - Previous experience in client servicing, relationship management, or healthcare/wellness support advantageous - Ability to handle sensitive information with confidentiality, stay organized and detail-oriented - Proficiency in CRM tools, spreadsheets, and virtual meeting platforms - Fluency in English and Hindi required, knowledge of additional languages a plus,