Care Engineer

As a Care Engineer at Nokia, you will play a crucial role in our global 24x7 support team, tackling complex troubleshooting cases at the solution and system level. You will serve as the primary interface for escalating customer issues to R&D, ensuring timely resolutions. Your day-to-day tasks will involve work with development, integration, and support teams to implement and maintain customized solutions, while managing network configurations and conducting system-level troubleshooting.

How You Will Contribute And What You Will Learn

• Provide advanced technical support for complex troubleshooting cases at the solution/system level in a 24x7 environment.
• Execute project-based technical tasks, ensuring alignment with project plans and objectives.
• Collaborate with development, integration, and support teams to customize and maintain tailored solutions.
• Manage installation, commissioning, and network integration, while implementing new features and technologies in live networks.
• Perform system-level troubleshooting, including debugging and protocol analysis, and support defect identification.
• Conduct testing and validation of network elements with customers, adhering to agreed-upon test cases.
  

Key Skills And Experience

You have:

• Bachelor’s degree in Telecommunications, IT, or a related field.
• 5-6 years of experience in advanced technical support and troubleshooting.
• Experience with Linux Administration and server commissioning.
• Proficient in scripting (Python/Shell) and log analysis tools (Wireshark).
  

It would be nice if you also had:

• Familiarity with Cloud platforms such as OpenStack, VMware, Docker, or Kubernetes.
• Working knowledge of databases including Postgres, Oracle, MySQL, or Informix.
• Knowledge of mobile networks, IP, and telecommunications systems.
  

About Us

About Nokia

Join us in creating the technology that helps the world act together.We are a B2B technology innovation leader, pioneering networks that sense, think and act™, putting the world’s people, machines and devices in sync to create a more sustainable, productive and accessible future.Learn more about life at Nokia .

About The Business Group

In Cloud and Network Services, as Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .