Care Engineer

As a Care Engineer at Nokia, you will play a crucial role in our global 24x7 support team, tackling complex troubleshooting cases at the solution and system level. You will serve as the primary interface for escalating customer issues to R&D, ensuring timely resolutions. Your day-to-day tasks will involve work with development, integration, and support teams to implement and maintain customized solutions, while managing network configurations and conducting system-level troubleshooting.

HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN

• Provide advanced technical support for complex troubleshooting cases at the solution/system level in a 24x7 environment.
• Execute project-based technical tasks, ensuring alignment with project plans and objectives.
• Collaborate with development, integration, and support teams to customize and maintain tailored solutions.
• Manage installation, commissioning, and network integration, while implementing new features and technologies in live networks.
• Perform system-level troubleshooting, including debugging and protocol analysis, and support defect identification.
• Conduct testing and validation of network elements with customers, adhering to agreed-upon test cases.

Qualifications

You have:

• Bachelors degree in Telecommunications, IT, or a related field.
• 5-6 years of experience in advanced technical support and troubleshooting.
• Experience with Linux Administration and server commissioning.
• Proficient in scripting (Python/Shell) and log analysis tools (Wireshark).

It would be nice if you also had:

• Familiarity with Cloud platforms such as OpenStack, VMware, Docker, or Kubernetes.
• Working knowledge of databases including Postgres, Oracle, MySQL, or Informix.
• Knowledge of mobile networks, IP, and telecommunications systems.