Captain

Job Description

Role & responsibilities Operations Assisting Sr .captains for all the day to day operations in the F& B service Responsible for all the operations will be happening with all procedures and standards their outlets Oversee all the operations in the specified outlet Handling the guest without any complaints Assist and support the f&b service for service excellence Resolve guest and staffs concerns quickly and efficiently Supervising Supervise the operations and team members trough out the service Guide the staff members for proper service and standards Responsible for daily reports to Sr. captains Responsible for the operations in the allotted outlets Hygiene and safety Should have proper grooming and responsible for check the daily grooming of staff members Responsible for safety and hygiene part of staff members Should have awareness about hygiene in food service and importance of personal grooming also Job knowledge Should have good and depth knowledge about food and presentation about food Should have wide knowledge about wine and other liquors Responsible for giving menu briefing and training the standards of service to staff members Should have experience in operating sales like WINHMS etc General Responsible for overall sanitation , cleanliness and appearance of allotted f&b outlet Responsible for provide excellent guest service and all the guest concerns to met Must be familiar with current and upcoming details about the property Should have good communication skills and use only professional languages Motivating the team members and taking daily briefing to team members Co ordinate well with all other departments especially f&b production Assist Sr. captains/outlet manger for scheduling duty of team members and preparing weekly off Assist Sr. captain/ outlet manger for training of team members and monthly reports Responsible for monthly inventory and breakages Responsible for ensuring sufficient operating supplies like beverages and equipments like cutleries, crockery etc and transpiration if needed Must be work under pressure and long time Maintain the records of staff periodicals and operating costs Handling the guest complaints Effectively identify the problems in department and resolve the same Food & Accommodation will be provided