Captain

Job description:

The Captain serves as a senior service professional responsible for overseeing dining room operations, leading service teams, ensuring exceptional guest experiences, and maintaining high standards of food and beverage service. This role combines hands-on service delivery with supervisory responsibilities.

Working Location is IIM Mumbai (Powai)

Key Responsibilities

Guest Service Excellence

• Greet and seat guests with professionalism and warmth
• Present menus and provide detailed descriptions of food and beverage offerings
• Take food and beverage orders accurately and efficiently
• Serve food and beverages following proper service protocols
• Handle special requests, dietary restrictions, and guest preferences
• Resolve guest complaints and service issues promptly and professionally

Team Leadership & Supervision

• Lead and supervise waitstaff, servers, and service assistants
• Assign stations and responsibilities to service team members
• Monitor service standards and provide real-time coaching
• Conduct pre-service briefings and team meetings
• Train new service staff on procedures and standards
• Evaluate team performance and provide feedback

Service Operations Management

• Coordinate between kitchen and service teams for timely food delivery
• Manage table assignments and optimize seating arrangements
• Oversee reservation systems and guest flow management
• Ensure proper table setup and restaurant ambiance
• Monitor service timing and coordinate multiple courses
• Handle special events, private dining, and banquet services

Quality Control & Standards

• Maintain consistent service standards across all tables
• Conduct quality checks on food presentation before serving
• Ensure proper beverage service techniques and presentation
• Monitor cleanliness of dining areas, tables, and service equipment
• Implement and enforce food safety and hygiene protocols
• Maintain inventory of service supplies and equipment

Sales & Revenue Enhancement

• Upsell menu items, beverages, and special offerings
• Promote daily specials, wine pairings, and seasonal items
• Build guest relationships to encourage repeat visits
• Handle cash transactions and payment processing
• Process bills accurately and handle payment methods
• Support marketing initiatives and promotional activities

Administrative Responsibilities

• Prepare daily service reports and guest feedback summaries
• Maintain accurate records of sales and service statistics
• Assist with scheduling and staff coordination
• Handle reservations and special booking requests
• Coordinate with other departments for seamless operations
• Support inventory management for service supplies

Job Type: Full-time

Benefits:

• Food provided
• Health insurance
• Leave encashment
• Provident Fund

Job Types: Full-time, Permanent

Pay: ₹21,000.00 - ₹25,500.00 per month

Benefits:

• Food provided
• Health insurance
• Provident Fund

Application Question(s):

• Working Location Saki Vihar Road, Powai
• Last Salary -

Experience:

• Captain: 1 year (Preferred)

Work Location: In person