Captain

Senior. Captain (F&B)

Min 4 to 5 years in the same filed of hospitality /hotels/resorts etc.,

Fluency: English, Kannada and Hindi

Education: hotel management / specialized experience in F&B.

1. Managing the Dining Room

• Overseeing the overall operations of the dining area.
• Ensuring that the restaurant's ambiance is welcoming and that tables are appropriately set up.
• Supervising the cleanliness and readiness of tables, chairs, and surroundings.

2. Supervising Service Staff

• Guiding and directing waitstaff, ensuring they deliver efficient and quality service.
• Training new staff members on the restaurant's standards and procedures.
• Assigning sections and responsibilities to servers.
• Monitoring staff performance, addressing issues, and providing feedback.

3. Interacting with Guests

• Welcoming guests upon arrival and leading them to their tables.
• Handling special guest requests and ensuring customer satisfaction.
• Addressing and resolving guest complaints or concerns in a timely and professional manner.

4. Managing Reservations and Seating

• Overseeing the reservation system and ensuring efficient table assignments.
• Managing waitlists during peak hours and optimizing seating arrangements.

5. Coordinating with Kitchen Staff

• Liaising between the front-of-house team and kitchen to ensure orders are correct and timely.
• Communicating special dietary needs or preferences to the kitchen staff.

6. Maintaining Quality Standards

• Ensuring that food and beverages are served according to the restaurant's quality standards.
• Monitoring the presentation, portion size, and temperature of dishes served.

7. Inventory and Supplies

• Overseeing inventory levels for dining room essentials such as cutlery, glassware, and linens.
• Coordinating with the procurement team for the replenishment of necessary supplies.

8. Promoting Upselling

• Encouraging waitstaff to upsell specials, drinks, and desserts to guests.
• Recommending wine pairings and additional menu items to guests.

9. Ensuring Safety and Compliance

• Monitoring adherence to hygiene, health, and safety standards.
• Ensuring compliance with local food safety regulations and licensing requirements.

10. Reporting and Feedback

• Providing daily reports to management on service performance, guest feedback, and any operational issues.
• Suggesting improvements for better service delivery.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

• Food provided
• Provident Fund

Schedule:

• Day shift
• Evening shift
• Morning shift
• Night shift

Supplemental Pay:

• Performance bonus
• Quarterly bonus
• Yearly bonus

Experience:

• total work: 4 years (Preferred)

Work Location: In person