Captain - F&B Service

The Fern Kesarval Hotel & Spa

0 years

0 Lacs

verna goa

Posted:1 day ago| Platform: SimplyHired logo

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Skills Required

serving hospitality customer service in-person leadership restaurant restaurant experience

Work Mode

On-site

Job Description

An F&B Service Captain is a supervisor and team leader who oversees the daily operations of a dining area to ensure high-quality service and guest satisfaction. This role is a step above a Senior Guest Service Associate and often reports to a Restaurant or F&B Manager.

Key Responsibilities

Team Leadership: Manages, trains, and mentors the service staff, including waiters and bussers.
Guest Management: Serves as the primary point of contact for guests, handling advanced reservations, special requests, and promptly resolving complaints.
Operational Oversight: Ensures all service procedures are followed, the dining area is set up correctly, and that food and drinks are delivered to guests in a timely manner.
Quality Control: Monitors the service quality, upselling techniques, and hygiene standards.

Job Type: Permanent

Pay: ₹19,000.00 - ₹25,000.00 per month

Benefits:

Food provided
Provident Fund

Work Location: In person

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