546 Calls Handling Jobs - Page 5

"Greet patients. Answer and redirect incoming calls, respond to patients' questions and schedule appointments based on the health problem they describe. " Answering and routing phone calls. Mailing, shipping, etc. We expect our hospital receptionist to multitask in a fast-paced environment Needs strong customer service, communication, and organizational skills. They must also be adept at multitasking, handling sensitive information, and maintaining a professional demeanor. Additionally, familiarity with medical terminology and basic computer skills are essential.

Interact with customers over a call with strong communication skills. Inbound outbound to generate sales , upsell & cross-sell products or services aiming to increase revenue & build customer relationship. Ability to handle a pressures over a call. Required Candidate profile Qualification : Any Degree Batches : 2021 - 2025 Languages : Telugu, Kannada & English Location : Bangalore, Hyderabad Contact HR Simran : 6303419205 Immediate Joiners Required

1)Make outbound calls to prospective and existing Society Members. 2) Handle Society Members' inquiries and complaints in a professional manner. 3) Maintain accurate records of customer interactions and transactions. Required Candidate profile The candidate should speak Malayalam and be between 18 and 30 years old. Perks and benefits Cash Incentive, Performance Bonus

Warm Greetings from IndiaMart ! What the Role offers: This position allows you to build new clients for the organization, build rapportand trust in both yourself and the company. Our top sales professionals are passionate and driven in order to produce top results, all the while maintaining integrity. Our sales professionals focus on face-to-face sales presentations as they provide our clients an opportunity to know IndiaMART & value addition IndiaMART can bring to their respective business. Position holder will be anindividual contributor, responsible to drive sales activities within assigned region. Key Responsibilities: To generate leads from given database & Identify decision makers within targeted leadsand initiate the sales process. To penetrate all targeted accounts and originate sales opportunities for the company's products and services. To set up and deliver sales presentations, product/service demonstrations on daily basis. To ensure systematic follow-up with the client organizations to take the sales pitch to time-bound closure. To ensure that all payments are collected as per the company's payment terms. Critical Skills of a Suitable Candidates: Quick thinking and problem-solving skills Excellent verbal communication skills Excellent active listening skills Innovative vision and foresight to anticipate and create new opportunities that resonate with your customer. You Can Apply if you possess: - At least 9 to 12 months of relevant sales experience. - Should have a laptop and bike (with valid RC and DL) and a Android mobile. - UG or PG (at least 50% throughout) - 10 & 12th Minimum 56% - Hiring Age upto 29 Location : Coimbatore Salary Range : From 3.6 LPA Apply Here! Send your CV to thrisha.soundar@indiamart.com or 9080415484

Warm Greetings from IndiaMart ! What the Role offers: This position allows you to build new clients for the organization, build rapportand trust in both yourself and the company. Our top sales professionals are passionate and driven in order to produce top results, all the while maintaining integrity. Our sales professionals focus on face-to-face sales presentations as they provide our clients an opportunity to know IndiaMART & value addition IndiaMART can bring to their respective business. Position holder will be anindividual contributor, responsible to drive sales activities within assigned region. Key Responsibilities: To generate leads from given database & Identify decision makers within targeted leadsand initiate the sales process. To penetrate all targeted accounts and originate sales opportunities for the company's products and services. To set up and deliver sales presentations, product/service demonstrations on daily basis. To ensure systematic follow-up with the client organizations to take the sales pitch to time-bound closure. To ensure that all payments are collected as per the company's payment terms. Critical Skills of a Suitable Candidates: Quick thinking and problem-solving skills Excellent verbal communication skills Excellent active listening skills Innovative vision and foresight to anticipate and create new opportunities that resonate with your customer. You Can Apply if you possess: - At least 9 to 12 months of relevant sales experience. - Should have a laptop and bike (with valid RC and DL) and a Android mobile. - UG or PG (at least 50% throughout) - 10 & 12th Minimum 56% - Hiring Age upto 29 Location : Coimbatore Salary Range : From 3.6 LPA Apply Here! Send your CV to thrisha.soundar@indiamart.com or 9080415484

Job Title : Customer Service Executive Location : New Delhi /Gurgaon Department : Customer Service Employment Type : Full-time About Lenskart: Lenskart is Indias leading eyewear brand, focused on delivering world-class products and exceptional customer experiences. With a strong presence online and offline, we are redefining the way people see and shop for eyewear. Join us and be a part of a customer-obsessed team thats transforming vision care for millions. Role Summary: We are hiring Customer Service Executives under the Universal Support model. In this role, you will handle customer queries and issues across all major channels inbound and outbound voice calls, chats, emails, and social media supporting both direct customers and store teams. Based on business needs, you may be assigned to a specific Line of Business (LOB). This is a multi-skilled role that requires flexibility, adaptability, and strong customer orientation. Key Responsibilities: Interact with customers through voice, chat, email, and social media platforms. Resolve queries related to products, orders, returns, exchanges, delivery issues, and general support. Make outbound calls for follow-ups, feedback collection, and issue resolution. Coordinate with internal teams to ensure timely resolution of escalated or complex issues. Support in-store teams in resolving customer escalations received via retail channels. Maintain detailed and accurate records of each interaction in CRM systems. Follow standard operating procedures (SOPs), quality standards, and compliance policies. Stay updated with product knowledge, ongoing promotions, and process updates. Key Performance Indicators (KPIs): Customer Satisfaction Score (CSAT) Maintain high customer satisfaction through quality service. Average Handling Time (AHT) Efficiently manage time across all interactions. First Contact Resolution (FCR) Resolve customer issues within the first contact wherever possible. Response Time (TAT) – Ensure timely responses across email, chat, and social media. Quality Score – Adhere to SOPs, communication protocols, and accuracy guidelines. Schedule Adherence – Maintain shift discipline and punctuality. Daily Productivity – Meet daily targets across channels (calls, chats, emails, tickets). Escalation Rate – Minimize avoidable escalations through proactive resolution. Repeat Rate – Reduce repeat customer contacts by resolving issues completely. Reopen Rate – Ensure accuracy and completeness to avoid ticket reopenings. Case Management – Effectively manage open cases, follow-ups, and closures within SLA. Escalation Control – Flag genuine escalations while independently handling routine queries. Note: All KPIs, targets and benchmarks will be defined on a monthly basis in line with business goals and process requirements. Required Skills & Qualifications: Education: Minimum HSC or Graduate in any discipline. Experience: Minimum 1 year of experience in a customer service role (voice/chat/email/BPO/e-commerce). Good communication skills in English; knowledge of regional languages is a plus. Comfortable with rotational shifts, including weekends and public holidays. Basic computer skills and familiarity with CRM tools, ticketing systems, and chat/email platforms. Strong interpersonal skills, empathy, and a solution-oriented mindset. Intrested Candidates can share their resumes on 9599754185 / 9155392395

Manage reception area Greet visitors & cordinate with departments Courier Management Handling Calls Attendance record management Support HR & admin department Maintain Stationery stock Vendor management

Join our dynamic and growing team as a Hybrid Customer Support Specialist at RechargeMojo (Rcube Planet Private Limited) . We are committed to providing exceptional support to our customers and ensuring their satisfaction with our products and services. If you are a proactive problem solver with excellent communication skills, we want you on our team. Key Responsibilities: Customer Interaction: Handle inbound and outbound customer interactions through calls, chats, and emails. Provide timely and accurate responses to customer inquiries and issues. Problem Resolution: Identify and troubleshoot customer issues effectively, providing clear and concise solutions. Escalate complex issues to higher-level support when necessary. Product Knowledge: Maintain an in-depth understanding of our products and services to offer informed assistance to customers. Continuously update knowledge base with new information. Customer Education: Educate customers on product usage, features, and benefits to enhance their overall experience. Provide step-by-step guidance as needed. Documentation: Accurately document customer interactions and resolutions in our CRM system. Ensure all customer records are up-to-date and complete. Feedback and Improvement: Collect customer feedback and share insights with the team to drive continuous improvement in our products and support processes. Team Collaboration: Work collaboratively with team members and other departments to ensure a seamless customer experience. Participate in team meetings and training sessions. Qualifications: Experience: Previous experience in customer support or a related field is preferred. Communication Skills: Excellent verbal and written communication skills. Ability to convey information clearly and empathetically. Technical Proficiency: Familiarity with customer support software, CRM systems, and basic troubleshooting techniques. Problem-Solving: Strong problem-solving skills with a customer-centric approach. Ability to remain calm and professional under pressure. Time Management: Effective time management skills with the ability to handle multiple tasks simultaneously. Adaptability: Ability to adapt to changing customer needs and business requirements. Work Environment: A quiet and dedicated workspace with a reliable internet connection during remote work days. Benefits: Competitive salary Flexible working hours Hybrid work environment (remote+office) Ongoing training and professional development Opportunities for career growth and advancement How to Apply: If you are passionate about helping customers and thrive in a hybrid work environment, we would love to hear from you. Please submit your resume outlining your relevant experience and why you would be a great fit for our team. RechargeMojo (Rcube Planet Private Limited) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Responsibilities: Handle calls, generate leads, execute sales strategies Monitor calls, adhere to calling process Speak Hindi & English, communicate effectively Meet sales targets through marketing efforts

Roles and Responsibilities Handle customer escalations in a timely and professional manner. Manage complaints, grievances, and queries from customers through various channels (phone calls, emails, chats). Resolve issues promptly by providing effective solutions or escalating them to relevant teams when necessary. Ensure high levels of customer satisfaction by resolving their concerns efficiently. Maintain accurate records of all interactions with customers using CRM software. Desired Candidate Profile 0-5 years of experience in BPO industry with focus on Customer Escalation management. Strong communication skills for handling complex customer queries via phone calls, emails, or chats. Ability to work under pressure to meet tight deadlines while maintaining attention to detail. Proficiency in solving queries related to products/services offered by the company.

Process:- Customer Service - Bank of india (inbound Process) -Fresher/ experience both can apply - Graduates or Graduation perusing -freshers Salary-13k To 18k + incentives -Shift timing:- 9:30am-6:30pm -Average communication required Required Candidate profile Qualification :- Graduates or Graduation perusing To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Rutuja:- 9822686638 Perks and benefits High Incentives and growth opportunities.

Roles and Responsibilities JOB DESCRIPTION:- Responsible for providing assistance, information, and support to customers regarding products or services Duties include answering inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving. Contact for customers, handling a variety of interactions through different channels like phone, email, or chat. Maintaining records of customer interactions, updating customer information, and documenting resolutions for future reference. Developing a strong understanding of the company's products and services to effectively assist customers. Respond positively to customers questions in a timely manner Provide accurate information to the customer, anticipating future concerns and communicating next steps in the process effectively. Identify process improvement opportunities to ensure smooth operations for internal processes as well as from customers’ perspective Overcome customer objections via deft communication and de-escalation skills, to solve problems, instill confidence and build client brand-loyalty

Role & responsibilities Resolve complaints / escalations received through Emails on CEO & CSH Mailbox or through calls. • Ensure daily productivity metrics achievement with customer centric approach. • To be sensitive towards complaints and the stricter timelines, should co-ordinate with cross functions to get necessary resolution, requires follow-ups and influencing decisions. • Navigate multiple personal computer, business, e-mail and web applications easily and proficiently while engaged in inbound telephone calls. Cases require analyzing, explaining and answering internal and external customer questions, requests and resolving their product, billing and service concerns efficiently and professionally. • To proactively highlight issues and process improvement to reduce escalations Cases require analyzing, explaining and answering internal and external customer questions, requests and resolving their product, billing and service concerns efficiently and professionally. Preferred candidate profile Desired Characteristics: Excellent, professional phone and communication skills interpersonal, verbal, and written with the goal of influencing outcomes. • Must be able to build positive, productive relationships with customers and team members. • Excellent listening, trouble shooting, problem solving and analytical skills with ability to resolve conflict effectively. • Strong organization, time management, and multi-tasking skills. • Self-starter with ability to work independently

HIRING FOR CUSTOMER SERVICE PROCESS - FRESHERS/EXPERIENCED Key Responsibilities: - voice process - Provide excellent customer service to clients across different time zones - Resolve customer queries effectively and efficiently - Demonstrate strong communication and interpersonal skills Location: CHENNAI NOTE- ONLY KANNADA SPEAKING CANDIDATES CAN APPLY Eligibility: - Graduate/Undergraduate degree - Freshers with excellent communication skills can apply (no prior experience required) Selection Process: - HR Interview - Ops Interview Shift Requirements: - Candidates should be comfortable working rotational shifts Perks and Benefits: - Competitive benefits package - P.F Deduction Apply now : Contact : 9100107671 Srinivas HR ( WHAT'S APP ONLY)

Customer Service Representative We’re hiring a Customer Support Executive to handle customer queries and provide a best of the best solution to make our international process more successful & relevent! Salary Goes Upto 22 LPA For Relevent Profiles. Perks and benefits Both Side Cabs, & Unlimited Incentives

Key Responsibilities: Respond promptly to customer complaints and ensure effective resolution within defined timelines. Handle customer queries professionally across multiple channels phone, email, and chat. Coordinate with internal departments to streamline processes and enhance overall service delivery. Maintain accurate records of customer interactions and document necessary follow-up actions. Prepare and update daily MIS reports related to customer service performance and feedback. Monitor recurring issues and suggest process improvements for better customer experience. Ensure a high level of customer satisfaction through quality support and proactive communication. Preferred Candidate Profile: Excellent communication skills both verbal and written. Strong problem-solving and interpersonal abilities. Proficiency in MS Office, especially Excel for report generation. Ability to multitask and manage time effectively in a fast-paced environment. Experience in customer service or support roles will be an added advantage.

We are seeking a motivated and detail-oriented Junior System Engineer to assist in the maintenance of servers. You will support the IT, provide technical support, and assist in troubleshooting issues to ensure system performance and availability.

Openings for Underwriter graduate or undergraduate with 1 year of Live underwriting experience salary :45k location:whitefield call kavya@7849020010 hr suman@7848820047 hr anusha@7815982900 hr@9590520040 hr Shruthi@7849020010 Available Positions:-Underwriter location:manyata salary 8lks

Process:- Customer Service - Bank of india (inbound Process) -Fresher/ experience both can apply - Graduates or Graduation perusing -freshers Salary-13k To 18k + incentives -Shift timing:- 9:30am-6:30pm -Average communication required Required Candidate profile Qualification :- Graduates or Graduation perusing To schedule your interview Call or send your CV through WhatsApp (number mentioned below) Contact Person : HR Sakshi Mob No:- 84325372622 Perks and benefits High Incentives and growth opportunities.

Role & responsibilities Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices Preferred candidate profile Excellent Communication OK with night shift, ok with rotational shift

Role & responsibilities Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices Preferred candidate profile Excellent Communication OK with night shift, ok with rotational shift

Role & responsibilities Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices Preferred candidate profile Excellent Communication OK with night shift, ok with rotational shift

Role & responsibilities Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices Preferred candidate profile Excellent Communication OK with night shift, ok with rotational shift

Role & responsibilities Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices Preferred candidate profile Excellent Communication OK with night shift, ok with rotational shift

Female candidates only Qualification - Graduate/Post Graduate Experience - 2 to 3 Years experience as admin / back office Practical knowledge of MS Office (Word, Excel, Email) Good communication and coordination skills