Call Quality Analyst

Company Description

Astrivion Ventures Private Limited offers comprehensive web-based solutions tailored to various business needs. The company provides a range of services, including IT technical management, digital marketing, UI/UX design, mobile app development, e-commerce, travel booking portals, and graphic design. These services aim to optimize business growth and maximize value for clients. Astrivion Ventures is dedicated to delivering an optimal vision of the market, enabling businesses to thrive and multiply their profits.

Role Description

We are looking for a Bilingual Quality with experience in the Travel industry to join our team. The ideal candidate has strong analytical skills, excellent communication abilities in English and Spanish both, and hands-on experience with quality audits, feedback delivery, and process improvement.

Key Responsibilities:

• Conduct quality audits for US Flight booking calls.
• Identify errors and improvement areas and share actionable feedback with agents
• Maintain quality reports, dashboards, and weekly/monthly summaries
• Collaborate with operations to enhance performance

Requirements:

• 2–3 years of experience in Quality from Travel organization only.
• Strong analytical, communication, and documentation skills
• Comfortable with Rotational shifts and week -off
• Location - Sultanpur, Delhi
• Salary - No bar for right candidate (dependent on experience and interview)

NOTE - Walkin Interview and Immediate Joiners

Interested can share resume at Hr@astrivionventures.org

Job Type: Full-time

Pay: Up to ₹60,000.00 per month