Call Coordinator

Service Support Executive

Company: Zaco Computers Private Limited

Web: www.zacocomputer.com

Contact : 9321709162 ( Call / Whatsapp)

Location: Goregaon, Mumbai

About:

Zaco Computer Pvt Ltd is established in 2000, we provide the best IT hardware, server hard drives, server motherboards, IT server maintenance, new and refurbished servers along with IT Solutions for the corporate world.

We simplify all complexities and offer our customers the best software and hardware solutions to support them with their problems related to information technology. Our goal is to offer our customers the right solution at the right price without compromising on quality.

Responsibilities and Duties

JD for Service Support Engineer

• To manage and own the incoming ticket queries until resolution.
• To coordinate with the clients and the field engineers.
• To provide technical support to clients, if required.
• To organize and schedule service calls across locations in India including remote locations.
• To schedule service calls in coordination with the client and align appropriate field engineers for such service calls.
• To ensure that the engineers report on-site on time with proper tools and required inventories for scheduled service calls, and finish the given task on time.
• To plan and maintain the inventory/spares of AMC customers.
• To conduct quality checks of inward inventory and accordingly make the report.
• To work efficiently as a team member.
• To prepare, maintain and update the data related to service calls and data of the engineers.
• Experience for Installation/Support of Servers, Storages & Networking (DELL. HP. IBM, SUN etc) will be more preferable.

Required Experience, Skills and Qualifications

• Bachelors degree in any field.
• Experience to work on Excel.
• Require knowledge in computer hardware parts.
• Fluent in English Communication.