• You will be responsible for efficient, satisfactory and economical discharge of duties in line with OEM and company processes made available from time to time. • Your prime responsibility is to get the customer detailed problem and ensure updates in CRM. • You are to ensure that the data accuracy is well maintained and to keep customer data intact if any stored by customer. • Roles and responsibilities may be changed which will be dependent on the business requirements and management decisions around the same.
Centre Manager JD- Handling Day to day center operations Customer handling Handling escalation Ensuring the customer satisfaction Handling team of 6 to 8 Meeting the KPI’s Requirements: Good communication and customer handling skills Experience - 3-4 yrs work experience as Centre in charge/Centre Manager