Call Centre Representative

• Customer Interaction: Answer high-volume inbound and outbound calls, emails, and chat requests from prospective and existing customers.
• Information & Support: Provide accurate information about products and services, explain features, and offer solutions to customer queries and complaints.
• Problem Resolution: Troubleshoot technical issues, resolve customer complaints in a timely manner, and escalate urgent or complex cases to the appropriate departments or senior management.
• Order & Account Management: Process orders, applications, and refund requests, as well as complete account maintenance requests.
• Record Keeping: Maintain accurate and complete records of all customer interactions and update customer information in the CRM system.
• Sales & Upselling: Identify opportunities to upsell products or services and inform customers about new promotions.
• Customer Follow-up: Conduct follow-up calls to ensure issues have been resolved and that customers are satisfied.
• Required Skills & Attributes Communication: Excellent active listening, verbal, and written communication skills to interact professionally and empathetically with customers.
• Technical Proficiency: Ability to use various software and systems, especially CRM software, to manage customer data and interactions.
• Problem-Solving: Strong analytical and problem-solving skills to identify customer needs and provide effective solutions.
• Customer-Centricity: A positive attitude and focus on customer satisfaction and retention.
• Professionalism: Maintaining a professional and courteous demeanor, especially when dealing with complaints or difficult customers.
• Adaptability: Ability to follow communication scripts while also adapting to different customer needs.
• Hiring for freshers and Tamil speaking candidates

Job Types: Full-time, Permanent, Fresher

Pay: ₹9,330.93 - ₹32,489.57 per month

Benefits:

• Work from home

Language:

• Hindi (Preferred)

Work Location: In person