Call Centre Executive

Autoprint is India’s leading manufactures and exporters of Offset Printing, UV Coating, Die Cutting, Blanking Variable Data Printing & Carton Inspection- oriented capital equipment.

Key Responsibilities

Lead & Sales Management

• 
  Oversee lead generation from social media platforms and exhibitions, ensuring proper assignment to field executives and self-managed leads.

• 
  Record, track, and follow up on leads received from service engineers.

• 
  Manage dealership agreements and support weekly sales planning activities.

• 
  Prepare quotations for both personal sales and field executives’ requirements.

Customer Engagement

• 
  Make a minimum of 50 outbound calls per day to engage prospects and close orders.

• 
  Communicate with customers via email and WhatsApp for Export and SBU 5 products.

• 
  Respond promptly to social media inquiries and comments to nurture potential leads.

• 
  Generate P1 leads for self and service engineers in regions without sales executives.

• 
  Independently close orders in regions without dedicated field executives.

Target Achievement & Reporting

• 
  Consistently meet monthly order booking and dispatch targets.

• 
  Prepare and submit daily, weekly, and monthly reports comparing targets versus actual performance.

Collaboration & Process Improvement

• 
  Work closely with sales and service teams to ensure excellent customer support.

• 
  Regularly update lead status and sales performance in the CRM system.

• 
  Contribute to process improvements and customer engagement strategies.

• 
  Audit P1 leads for all executives to ensure data accuracy and lead quality.

Requirements

• 
  Fluency in Hindi (mandatory).

• 
  Strong communication and persuasion skills.

• 
  Proven ability to achieve sales targets.

• 
  Experience in call center sales or telesales is preferred.

• 
  Customer-focused attitude with strong follow-up skills.

Benefits