Position: Call Center Representative Company Overview: Viswamitempowersolution is a leading technology company based in New Delhi, India. We provide innovative solutions to businesses of all sizes, helping them to streamline their operations and achieve their goals. Our team is made up of highly skilled professionals who are passionate about delivering exceptional service to our clients. Job Description: We are currently seeking a highly motivated and customer-focused Call Center Representative to join our team in New Delhi, India. As a Call Center Representative, you will be responsible for handling inbound and outbound calls from our clients, providing them with excellent customer service and resolving any issues or concerns they may have. Key Responsibilities:

Answering incoming calls and responding to customer inquiries in a professional and timely manner
Making outbound calls to follow up with customers and provide updates on their inquiries or concerns
Identifying and escalating priority issues to the appropriate team members for resolution
Maintaining accurate and detailed records of all customer interactions in our database
Building and maintaining strong relationships with customers by providing exceptional service and support
Meeting or exceeding performance targets and goals set by the company
Staying up-to-date with product and service knowledge to effectively assist customers
Collaborating with team members to continuously improve processes and procedures
Adhering to all company policies and procedures, including confidentiality and data protection protocols Requirements:
High school diploma or equivalent
Previous experience in a call center or customer service role is preferred
Excellent verbal and written communication skills in English
Strong problem-solving and decision-making abilities
Ability to multitask and work in a fast-paced environment
Proficient in using computers and various software applications
Availability to work flexible hours, including evenings and weekends
Positive attitude and a strong commitment to providing exceptional customer service
Must be located in New Delhi, India or willing to relocate We offer a competitive salary, comprehensive benefits package, and opportunities for growth and development within our company. If you are a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we want to hear from you! Apply now to join our dynamic team at Viswamitempowersolution.

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Call Center Representative