Call Center Executive

You are looking for a motivated and detail-oriented individual to join your dynamic healthcare team as a Call Center Executive in Whitefield, Bangalore. The ideal candidate should possess excellent communication skills, prior experience in an international voice process, and a passion for delivering exceptional support to clients and internal teams. As a Call Center Executive, you will be responsible for handling a high volume of inbound and outbound calls efficiently and professionally. You must have the ability to understand client requirements accurately and provide timely responses while maintaining a courteous and helpful attitude to ensure a positive client experience. It is crucial to route calls to the relevant departments, escalate issues when necessary, document call details as per standard operating procedures, and follow up as needed. Additionally, you will be expected to monitor and respond to emails promptly, coordinate effectively with internal teams, work across multiple software platforms, and identify and escalate priority or technical issues to the appropriate teams. The ideal candidate must possess excellent verbal and written communication skills in English, along with at least 15 years of experience in a voice-based customer service role, preferably in an international process. Strong listening skills, attention to detail, basic proficiency in MS Office and IT tools, the ability to work independently and collaboratively, a customer-first mindset, and a high level of professionalism are essential requirements. You should also be willing to work in rotational shifts, including weekends and night shifts. A background in Home Science would be an added advantage, along with familiarity with customer service principles and basic IT issue handling. If you meet the requirements and qualifications mentioned above and are interested in this position, please send your CV to Dhanush.h@telradsol.com.,