Work from Office
Full Time
A Call Center Assistant handles customer interactions (inbound/outbound calls, chat) to provide info, resolve issues, process orders, and ensure satisfaction, often using scripts/CRM software, focusing on first-call resolution, meeting KPIs (call volume, wait times), and maintaining records while adhering to company policies and data security. They act as the first point of contact, de-escalating problems and building customer loyalty.
Asirvad
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