Call Center Executive

0 years

2 - 3 Lacs

Posted:21 hours ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

  • Handle inbound and outbound calls from patients in a professional and empathetic manner
  • Schedule, confirm, and reschedule patient appointments
  • Provide accurate information about hospital services, doctors, procedures, and timings
  • Address patient queries, concerns, and complaints effectively
  • Coordinate with hospital departments to ensure seamless patient support
  • Maintain accurate call records and patient information in the system
  • Follow hospital protocols, service standards, and data confidentiality policies
  • Support follow-up calls and patient reminders as required

Language Requirements

  • Fluency in Tamil, English, Telugu, Hindi, Malayalam, Marathi, and Gujarati (spoken)
  • Ability to understand and respond clearly to patients in multiple languages

Required Qualifications

  • Any Graduate / Diploma / Higher Secondary qualification
  • Prior experience in a call centre, hospital, or healthcare setup preferred

Job Types: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person

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Maxivision Eye Hospital logo
Maxivision Eye Hospital

Healthcare

Hyderabad

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