Call Center

You are a motivated and detail-oriented individual seeking to join a dynamic healthcare team as a Call Center Executive. Your role will involve handling large volumes of inbound and outbound calls with efficiency and professionalism, understanding client requirements, and providing timely responses. Your excellent communication skills and prior experience in an international voice process will enable you to provide outstanding support to clients and internal teams. You will be responsible for maintaining a positive client experience by maintaining a courteous and helpful attitude, routing calls to relevant departments, and escalating issues when needed. It will be essential for you to document call details as per standard operating procedures, follow up when necessary, and monitor and respond to emails in a timely manner. Effective coordination and communication with internal teams, as well as working across multiple software platforms, will be crucial in managing tasks efficiently. Your qualifications include excellent verbal and written communication skills in English, 15 years of experience in a voice-based customer service role (preferably in an international process), strong listening skills, and attention to detail. Basic proficiency in MS Office and IT tools, as well as the ability to work both independently and collaboratively, are essential requirements. Your customer-first mindset, willingness to work in rotational shifts, including weekends and night shifts, and background in Home Science will be advantageous. Additionally, familiarity with customer service principles and basic IT issue handling will contribute to your success in this role. If you meet these qualifications and are ready to contribute to a fast-paced and evolving environment, we encourage you to apply by sending your CV to Dhanush.h@telradsol.com.,