Call Center Executive

Shravoo Aviation Consultant Private Limited

0 - 31 years

1 - 2 Lacs

ghatkopar west mumbai/bombay

Posted:1 week ago| Platform: Apna logo

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Skills Required

data management crm software upselling communication empathy service support

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsiblities Customer Interaction: Answer calls, emails, or chats; provide information; address concerns; handle complaints. Data Management: Update customer records, log call details in CRM software, and maintain databases. Product Knowledge: Explain product features, terms, and new offers Sales/Upselling: Identify sales opportunities and promote products/services. Core Skills & Requirements Communication: Excellent verbal and active listening skills, professional tone. Technical: Proficiency with call center software, databases, and CRM tools. Behavioral: Patience, empathy, strong problem-solving, and ability to work in a fast-paced environment. Process Adherence: Following scripts, company procedures, and service level agreements (SLAs). Typical Duties Summary A call center role is about being the first point of contact, resolving needs efficiently, creating positive experiences, and contributing to business goals through excellent service and support.

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Call Center Executive