Call Center Executive

Maple Digital Technology

1 - 6 years

1 - 2 Lacs

Kolkata

Posted:8 hours ago| Platform:

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Skills Required

Problem-Solving & Quick Thinking Excellent Communication Skills Product Knowledge Sales and Upsale skill Customer Service Team Collaboration Time Management Skills Written Communication Multitasking Ability Computer & CRM Knowledge Customer Handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary:

Call Center Executive

Key Responsibilities:

Handle inbound and outbound customer calls related to mobile devices, accessories, and digital products
Provide accurate information about product features, pricing, and offers
Assist customers with order status, returns, warranties, and complaints
Upsell or cross-sell mobile and digital products during customer interactions
Maintain customer records and update CRM systems
Follow up with potential leads or unresolved issues
Meet daily/weekly call targets and maintain service quality

Requirements:

12th Pass or Graduate in any stream
Good communication skills in Hindi, English, and/or local language
Basic understanding of smartphones, gadgets, and digital products
Experience in a call center or customer service is a plus
Familiarity with CRM tools and computer systems preferred
Ability to multitask, stay calm under pressure, and resolve issues efficiently

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