Call Center Executive

Job Summary:

We are hiring a Telecalling Executive to handle inbound and outbound calls, provide information, resolve queries, and support outreach or service campaigns. The ideal candidate should have clear communication skills, a polite and confident tone, and the ability to handle high call volumes efficiently.

Key Responsibilities:

• Make outbound calls to customers/clients/public as per campaign or project requirement.
• Handle inbound calls and resolve queries related to services, schedules, or support.
• Provide accurate and timely information over the phone in a polite and respectful manner.
• Record call details, feedback, and responses accurately in the system.
• Follow scripts and calling protocols for consistency and clarity.
• Escalate unresolved issues to the supervisor or appropriate department.
• Meet daily/weekly calling and reporting targets.
• Maintain call quality, customer satisfaction, and professional conduct at all times.

Required Qualifications:

• Minimum 12th pass; Graduation preferred.
• Previous experience in telecalling, customer service, or BPO preferred.
• Proficiency in Marathi, Hindi, and basic English (as per audience).
• Basic computer knowledge (data entry, CRM tools, spreadsheets).

Preferred Skills & Attributes:

• Good verbal communication and listening skills.
• Polite, confident, and customer-friendly approach.
• Patience to handle diverse callers, including elderly or irate individuals.
• Target-oriented and self-motivated.
• Team player with a positive attitude.

Location : Kothrud , Pune, Maharashtra

Salary: Based on experience.

To Apply: Email your resume to [email protected] or contact 7796262363.

Job Type: Full-time

Pay: ₹12,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Schedule:

• Day shift

Language:

• Hindi (Preferred)

Work Location: In person

Speak with the employer
+91 7796262363