Railway & Darshan Service Executive

Job Summary:

We are looking for a detail-oriented and customer-friendly Railway & Darshan Service Executive to assist clients with railway bookings and pilgrimage-related services such as darshan tickets, travel coordination, and itinerary support. The ideal candidate should be well-versed in railway reservation systems, online booking platforms, and have knowledge of popular religious destinations and their protocols.

Key Responsibilities:
Railway Services:

• Book train tickets through official platforms like IRCTC, ensuring accuracy in passenger details and travel preferences.
• Assist clients with ticket cancellations, refunds, PNR status, and other related services.
• Monitor seat availability, fare changes, and special train schedules.
• Keep records of all bookings and transactions in an organized system.

Darshan & Pilgrimage Services:

• Book online/offline darshan passes for popular temples, religious sites, and spiritual events .
• Coordinate with travel agents or local partners to manage darshan slots, accommodation, and transport if required.
• Provide clients with accurate information on temple timings, dress codes, ID requirements, and entry rules.
• Handle group bookings for tours or religious yatras when needed.

Customer Service:

• Address client queries in person, over the phone, or via email.
• Offer polite, timely, and clear assistance to elderly pilgrims or non-tech-savvy users.
• Maintain high levels of professionalism, accuracy, and data confidentiality.

Required Qualifications:

• Minimum HSC (12th Pass); Graduation preferred.
• Prior experience in railway ticketing, travel agency, or darshan services is a plus.
• Familiarity with IRCTC portal and other relevant platforms.
• Basic computer skills (MS Office, email, internet).

Fluency in Marathi and Hindi; basic English is an advantage.

Location : Kothrud , Pune, Maharashtra

Salary: Based on experience.

To Apply: Email your resume to [email protected] or contact 7796262363.

Job Type: Full-time

Pay: ₹12,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Schedule:

• Day shift

Work Location: In person